Senior Sales Manager - Reactive Job at Marriott Bonvoy (Mumbai)

Job Description

Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Verifies business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company.

Job Responsibility

Proactively solicit and manage large group/catering related opportunities with significant revenue potential
Manage group/catering opportunities not handled by an Event Booking Center (EBC)
Actively up-sell each business opportunity to maximize revenue opportunity
Achieve personal and team related revenue goals
Verify business is turned over properly and in a timely fashion for proper service delivery
Drive customer/guest loyalty by delivering service excellence throughout each customer/guest experience
Provide service to customers in order to grow the account on behalf of the company
Target group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation
Partner with group/catering counterpart to effectively manage the business opportunity
Respond to incoming group/catering opportunities for the property that are outside parameters
Identify, qualify and solicit new group/catering business to achieve personal and each property’s revenue goals
Focus efforts on group/catering accounts with significant potential sales revenue
Develop effective group/catering sales plans and actions
Design, develop and sell creative catered events
Maximize revenue by upselling packages and creative food and beverage
Understand the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and know how to sell against them
Close the best opportunities for each property based on market conditions and individual property needs
Use negotiating skills and creative selling abilities to close on business and negotiate contracts
Handle complex business with significant revenue potential as well as significant customer expectations
Build and strengthen relationships with existing and new customers to enable future bookings
Develop relationships within community to strengthen and expand customer base for group/catering sales opportunities
Support brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience
Provide excellent customer service in order to grow share of the account
Execute brand’s Customer Service Standards and property’s Brand Standards
Execute and support the business Customer Service Standards and property’s Brand Standards
Participate in and practice daily service basics of the brand
Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event
Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand
Gain understanding of the property’s primary target customer and service expectations
serve the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event
Work collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative
Manage and develop relationships with key internal and external stakeholders
Use sales resources and administrative/support staff
Utilize intranet for resources and information
Conduct site inspections
Create contracts as required
Execute and support the operational aspects of business booked

Requirements

High school diploma or GED
2 years experience in the sales and marketing, guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
no work experience required

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