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Senior Sales Manager position focused on MICE (Meetings, Incentives, Conferences, Exhibitions) at Sheraton Saigon Grand Opera Hotel. Responsible for proactively soliciting and managing large group/catering opportunities, maximizing revenue potential, and driving customer loyalty through service excellence.
Job Responsibility:
Proactively solicit and manage large group/catering opportunities with significant revenue potential
Manage group/catering opportunities not handled by Event Booking Center
Actively up-sell each business opportunity to maximize revenue
Achieve personal and team related revenue goals
Verify proper and timely business turnover for service delivery
Drive customer/guest loyalty through service excellence
Grow accounts on behalf of the company
Develop effective group/catering sales plans and actions
Design, develop and sell creative catered events
Conduct site inspections
Create contracts as required
Requirements:
High school diploma or GED
2 years experience in sales and marketing, guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
Experience in proactive solicitation and account management
Understanding of market trends and competitors
Negotiating skills and creative selling abilities
Ability to build and strengthen customer relationships
Nice to have:
Experience in hospitality industry
Knowledge of MICE (Meetings, Incentives, Conferences, Exhibitions) market
Community relationship building skills
Familiarity with sales resources and administrative support
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