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Senior Sales Generalist

India, Hyderabad · Job Posted May 20, 2026
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Job Responsibility

  • Deliver excellent experiences to remote customers and maximise the sales by providing great sales offers and convenient complete solutions within complex range areas
  • provide qualitative customer support in all remote channels including live video calls
  • offer complete home furnishing solutions with commercial approach and salesmanship
  • visualize complete attractive home furnishing solutions using advanced digital planning tools
  • find and present best solution for customer with expert knowledge on complex range and/or service areas
  • use remote proactive selling techniques
  • steer sales and customer meeting to balance customer needs and business goals
  • contribute to setting personal goals aligned with unit, function and team goals
  • provide feedback on data improvement needs
  • put IKEA social and environmental commitments into practice
  • capture customer insights to improve customer experience

Requirements

  • Minimum 2 years of experience in sales roles
  • proven skills in creating and selling complex home furnishing solutions
  • sales and solutions-oriented with strong home furnishing interest
  • strong social skills and driven by working with people
  • strong communication skills, verbal and written in local language
  • expert knowledge of IKEA products and services
  • strong knowledge of home furnishing design
  • expert knowledge of relevant digital planning and sales tools
  • extensive knowledge of IKEA Brand Identity and IKEA tone of voice
  • extensive knowledge of IKEA selling techniques and sales steering
  • strong knowledge of relevant sales and service processes
  • high level of data/computer proficiency
  • strong commercial mindset
  • ability to steer sales in polite, friendly and trustworthy way
  • ability to understand customer needs and offer creative solutions
  • ability to work in a team
  • strong selling skills
  • ability to adapt communication
  • ability to work with modern tools in a dynamic retail environment

Nice to have

Technical education (Bsc, BD) in design

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