This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Deliver excellent experiences to remote customers and maximise the sales by providing great sales offers and convenient complete solutions within complex range areas
provide qualitative customer support in all remote channels including live video calls
offer complete home furnishing solutions with commercial approach and salesmanship
visualize complete attractive home furnishing solutions using advanced digital planning tools
find and present best solution for customer with expert knowledge on complex range and/or service areas
use remote proactive selling techniques
steer sales and customer meeting to balance customer needs and business goals
contribute to setting personal goals aligned with unit, function and team goals
provide feedback on data improvement needs
put IKEA social and environmental commitments into practice
capture customer insights to improve customer experience
Requirements:
Minimum 2 years of experience in sales roles
proven skills in creating and selling complex home furnishing solutions
sales and solutions-oriented with strong home furnishing interest
strong social skills and driven by working with people
strong communication skills, verbal and written in local language
expert knowledge of IKEA products and services
strong knowledge of home furnishing design
expert knowledge of relevant digital planning and sales tools
extensive knowledge of IKEA Brand Identity and IKEA tone of voice
extensive knowledge of IKEA selling techniques and sales steering
strong knowledge of relevant sales and service processes
high level of data/computer proficiency
strong commercial mindset
ability to steer sales in polite, friendly and trustworthy way
ability to understand customer needs and offer creative solutions
ability to work in a team
strong selling skills
ability to adapt communication
ability to work with modern tools in a dynamic retail environment