Senior Sales Executive

• Achieve group revenue goals by responding to incoming group/catering opportunities for the hotel that are over 300 peak rooms
• Understand the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and know how to sell against them
• Close the best opportunities for the hotel based on market conditions and hotel needs
• Use negotiating skills and creative selling abilities to close on business and negotiate contracts
• Partner with Area Sales to identify new group/catering business and achieve personal and hotel revenue goals
• Build and strengthen relationships with existing and new customers to enable future bookings (sales calls, entertainment, FAM trips, trade shows, etc.)
• Develop relationships within the community to strengthen and expand customer base for group/catering sales opportunities
• Develop group sales revenue and operation budgets, and provide forecasting reports
• Work with the management team to create and implement a group sales/marketing plan addressing revenue, customers and market
• Work collaboratively with off-property sales channels to verify that the property needs are being achieved and the sales efforts are complementary
• Assist with selling, implementation and follow-through of group sales promotions
• Attend pre- and post-convention meetings to understand group needs, obtain feedback on quality of product and service levels
• Partner with Event Management and/or Operations in providing a customer experience that exceeds the customer's expectations
• Provide accurate, complete and effective turnover to Event Management
• Execute and support Marriott's Customer Service Standards and hotel's Brand Standards
• Conduct site inspections
• Monitor same day selling procedures to maximize room revenue and control hotel occupancy
• Execute and support the operational aspects of business booked
• Participate in and practice daily service basics of the brand
• Execute exemplary customer service to drive customer satisfaction and loyalty
• Serve the customer by understanding their needs and recommending the appropriate features and services
• Gain understanding of the hotel's primary target customer and service expectations
• Perform other duties, as assigned, to meet business needs
• Verify that the property implements a seamless turnover from sales to operations and back to sales
• Monitor the effective resolution of guest issues
• Maintain successful performance by increasing revenues, controlling expenses and providing a return on investment

• High school diploma or GED
• 4 years' experience in the sales and marketing, guest services, front desk, or related professional area
• OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
• 2 years' experience in the sales and marketing or related professional area

Large group sales experience