Senior Sales Executive

• Acts as the on-property liaison for group sales within the pre-defined peak room parameters for Property Sales
• Contracts and closes group business in addition to conducting site inspections
• Verifies business is turned over properly and in a timely fashion for quality service delivery
• Achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity
• Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience
• Achieves group revenue goals by responding to incoming group/catering opportunities for the property that are within the pre-defined peak room parameters
• Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand etc.) and knows how to sell against them
• Closes the best opportunities for the property based on market conditions and property needs
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
• Partners with Area Sales to identify new group/catering business and achieve personal and property revenue goals
• Acts as the on-property liaison for group events over the Group Sales peak room parameters of the Sales Office
• Develops group sales revenue and operation budgets, and provides forecasting reports
• Works with the management team to create and implement a group sales/marketing plan addressing revenue, customers, and market
• Assists with selling, implementation, and follow-through of group sales promotions
• Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, and overall satisfaction
• Provides accurate, complete, and effective turnover to Event Management
• Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards
• Conducts site inspections, as required
• Monitors same day selling procedures to maximize room revenue and control hotel occupancy
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
• Participates in and practices daily service basics of the brand
• Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service
• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders
• Verifies successful performance by increasing revenues, controlling expenses, and providing a return on investment for the owner and Marriott International
• Performs other duties, as assigned, to meet business needs
• Builds and strengthens relationships with existing and new customers to enable future bookings through sales calls, entertainment, FAM trips, trade shows, etc
• Develops relationships within the community to strengthen and expand customer base for group/catering sales opportunities
• Works collaboratively with off-property sales channels (e.g., Group Sales within the Sales Office, Area Sales, EST) to verify the property needs are being achieved and the sales efforts are complementary, not duplicative
• Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and verifying their satisfaction before and during their program/event
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott
• Gains understanding of the property’s primary target customer and service expectations
• serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during, the program/event

• High school diploma or GED
• 4 years experience in the sales and marketing, guest services, front desk, or related professional area
• OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
• 2 years experience in the sales and marketing or related professional area

Large group sales experience

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