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Vodafone Logo Vodafone · Sales

Senior Sales Coach

Turkey, Istanbul · Job Posted January 21, 2026
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Job Description

We are seeking a Sales Coach to lead the coaching and training of Contact Centre teams in Turkey, focusing on Vodafone’s Consumer tariff portfolio. This role is pivotal in enhancing sales effectiveness, product knowledge, and customer engagement through structured training programmes, on-site coaching, and continuous development initiatives. The individual will also act as a strategic advisor to internal stakeholders, contributing to the growth and performance of sales teams.

Job Responsibility

  • Deliver targeted coaching and training to Contact Centre personnel on Vodafone’s Consumer tariff portfolio and related administrative processes
  • Design and implement product training sessions, including value propositions, unique selling points, and competitive comparisons
  • Conduct workshops and training for all relevant sales roles, including onboarding programmes for new joiners and career changers
  • Facilitate telephone training, webinars, and digital learning formats to support hybrid learning environments
  • Provide on-site coaching to strengthen cross-selling techniques across mobile and fixed-line products
  • Collaborate with Vodafone’s central teams and training departments to align content and strategy
  • Support leadership development by sharing coaching and feedback methodologies with team leaders
  • Develop and manage external sales coaches and trainers
  • Continuously optimise training content and methods based on feedback and market trends
  • Maintain close communication with internal departments for resource planning and performance tracking

Requirements

  • University degree in business, communications, or a related field, or minimum 4 years’ experience in telecom sales
  • Certified trainer and coach from a recognised institution
  • Native-level German fluency in written and spoken language
  • Proven experience in direct sales of telecom products and services
  • Strong instructional design and facilitation skills
  • Familiarity with internal processes and cross-functional collaboration
  • Experience in B2C or B2B telecom sales is advantageous
  • High level of conceptual thinking, strategic planning, and analytical ability
  • Strong interpersonal skills, team orientation, and commitment to quality
  • Customer-centric mindset with a focus on sales performance
  • Excellent communication and stakeholder management skills
  • Reliable, responsible, and adaptable to diverse personalities
  • Proficiency in digital and multimedia tools
  • Valid driving licence and willingness to travel

What we offer

  • Opportunity to shape the sales capability of a leading telecom organisation
  • Exposure to cross-functional teams and strategic decision-making
  • A dynamic and inclusive work environment that values continuous learning
  • The role offering flexibility to travel as needed, and engage with diverse teams
  • Access to modern digital tools and collaborative platforms
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