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The Senior Sales Associate supports the day-to-day operations of the clinic by leading through example on the sales floor and ensuring a consistent, high-quality client experience. This role acts as an experienced peer leader—helping drive sales performance, providing informal guidance to team members, and ensuring operational tasks are completed accurately and efficiently. The SSA is responsible for supporting smooth shift execution and operational excellence but does not hold final authority for hiring, scheduling, or policy decisions.
Job Responsibility
Lead by example in achieving daily sales and conversion goals
Deliver exceptional client service by educating clients on products, memberships, and treatments
Support clinic-wide retention and loyalty programs through relationship building and consistent follow-up
Reinforce Skin Laundry’s service standards and brand values during every client interaction
Support opening and closing procedures, including register reconciliation, invoice closeout, and clinic readiness
Maintain accurate inventory levels by assisting with restocking, receiving shipments, and product counts
Ensure cleanliness, organization, and merchandising standards are consistently met
Execute operational checklists and compliance tasks as directed by the ACM or CM
Provide on-the-floor coaching and real-time feedback to Sales Associates
Support onboarding and training of new team members under ACM/CM guidance
Act as a point of contact for questions or issues during assigned shifts and escalate to leadership as appropriate
Foster a supportive, inclusive environment that encourages collaboration and growth
Follow and reinforce all operational policies and loss prevention procedures
Report any safety, compliance, or operational concerns promptly
Maintain professional conduct consistent with Skin Laundry’s standards of integrity and respect
Requirements
Minimum 1–2 years of retail, hospitality, or service experience required
You must be at least 18 years of age
Nice to have
Leadership or keyholder experience preferred
What we offer
Skin Laundry Complimentary Employee Treatment & Product Discount Program