Senior Sales Associate

• Creating curated client experiences
• Effectively introduce and promote customized, no-downtime facials and Skin Laundry products specific to the personal skincare needs for current and prospective clients
• Educating clients on the importance of the skin care protocols
• Celebrating the success of the results our clients experience
• Championing Skin Laundry’s mission and values and how our services and products achieve these goals
• Effectively coordinating, scheduling, and rescheduling recurring and future clients
• Consistently seeking, obtaining, and converting new clients
• Support clinic success by improving efficiency and accuracy amongst all processes and procedures within the business
• Strong communication skills, ability to multitask, and comfortability with computer/clinic systems
• Establishes and maintains effective client retention processes
• Understand and utilize company reports to leverage business and share insights on best practices for performance
• Partner with clinic team to provide people-oriented, enjoyable & comfortable workplace of belonging
• Respect and support all team members individuality & provide an inclusive environment
• Understand opportunities and support the team to meet personal & clinic goals
• Maintain organizational relationships

• Proven retail experience, preferably within skincare and/or aesthetics
• The ability to provide inspirational, authentic and personalized customer service
• While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software, Zenoti experience is a plus!
• Two (2) years of experience in Skin Care/Aesthetics or customer service preferred
• Prioritizes customer service and has exceptional communication skills
• Proficient in problem solving and finding creative solutions
• Must be able to create a comfortable atmosphere for clients and team members
• Attentive and a good listener
• Attention to detail in following company and safety protocol
• Must prioritize client safety and customer service and be able to make clinical decisions, knowing when to ask for assistance
• Goal oriented and self-motivated to achieve and exceed company benchmarks for success
• Willing to learn and adapt to changes quickly
• Comfortable and respectful with conflict management with clients and team members

• Previous retail operations experience including cash reconciliation and opening and closing the store
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets
• Zenoti experience

Skin Laundry Employee Treatment & Product Discount Program