Senior Sales Advisor Jobs

Liverpool Football Club

Location:
United Kingdom, Liverpool

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We have an exciting opportunity for an individual to join our Liverpool FC team as a Senior Sales advisor. In this role you will work closely with our store management team, in order to drive the store team to ensure excellent customer service and store performance.

Job Responsibility:

Understanding store targets and KPIs to ensure that targets are delivered
Taking responsibility for running departments within the store and ensuring that all targets are met, and high standards are maintained at all times
Managing the shopfloor, including queues, customer issues, stock availability issues and printing issues, to ensure that high standards are delivered and maintained
Ensuring all deliveries are received and processed in most efficient manner and the shopfloor is commercially merchandised
Undertaking keyholder responsibilities, which will include holding the store in the absence of the Store Manager, Assistant Manager & Store Supervisor
Opening and closing the store, carrying out till counts, investigating, resolving, actioning or escalating any till losses or discrepancies, cashing up, safe counts, banking and managing collections, to complete all of this in accordance with Store standards and compliance checks
Reviewing the daily handover documents and daily planner to allocate daily activities to the store team, using this detail to talk through the daily brief with the team, providing key targets for the day and allocating sections and/or jobs to the store team
Reviewing that activities are being actioned and follow up as necessary
Completing customer service observations and floor walks to ensure we maintain high store standards and direct the team to implement any actions
Supporting with shopfloor moves and any promotional activities and product launches, for example Kit launch and taking responsibility for any key actions in preparation for key launches/events
Supporting the management team in delivering refresher training to the existing store team, whilst supporting the induction and training of new store team members
Undertaking all tasks in accordance with our retail standards and to participate in regular meetings and training

Requirements:

Leadership experience working in a retail store environment
Ability to motivate and drive a team
Strong product awareness and understanding of good customer experience
Worked in a customer facing setting
Excellent customer service skills
Excellent numerical and analytical skills
Ability to solve problems quickly and effectively
Eye for detail
Confident working in a fast paced environment
Ability to work as part of a team and independently
Ability to make operational decisions

What we offer:

Competitive salary
25 days holiday plus 8 bank holidays
Option to purchase up to an additional 5 days holiday
Contributory pension scheme matching up to 5.5%
Life Assurance Cover
Free financial guidance and mortgage advice
Car salary sacrifice scheme for affordable driving
Cycle to Work scheme to keep you active
Purchase season ticket loans for easier commuting
Exclusive shopping discounts & cashback with top retailers
Will Writing Service for future planning
Employee Assistance Programme for confidential support
Medicash Health Cash Plan for everyday healthcare needs
Volunteering opportunities to give back to the community
Special LFC perks – retail discounts, partner offers, free LFCTV GO access, and priority tickets for matches, events & concerts

Additional Information:

Job Posted:
December 10, 2025

Expiration:
December 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Senior Sales Advisor

Liverpool Football Club

Location:United Kingdom, Liverpool

Category:Sales

Contract Type:Not provided