Senior Rooms Operations Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
United States, Chicago

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

91000.00 - 127000.00 USD / Year

Save Job

Apply Position

Job Description:

Manages the execution of all operations in the rooms area departments and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

Job Responsibility:

Manage execution of all operations in rooms area departments (Front Office, Engineering/Maintenance, Housekeeping)
Manage staff
Improve guest and employee satisfaction
Maximize financial performance of department
Monitor compliance with standards and procedures
Lead specific team to meet property goals
Verify goals are translated to team for guest tracking and productivity
Create property environment emphasizing motivation, empowerment, teamwork, continuous improvement
Develop action plans based on satisfaction results
Set clear expectations with General Manager
Perform hourly job functions as needed
Provide excellent customer service
Review financial statements and performance data
Conduct hiring interviews
Verify orientations for new team members are thorough

Requirements:

High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services, front desk, housekeeping, or related professional area
Experience managing rooms operations departments (Front Office, Engineering/Maintenance, Housekeeping)
Experience managing staff
Understanding of guest and employee satisfaction metrics
Financial performance management skills
Compliance with standards and procedures

What we offer:

Equal opportunity employer
Diverse and inclusive environment
Wide range of benefits supporting associates and families
Wellbeing support
Career empowerment
Training and development opportunities
Recognition programs
Holistic well-being focus

Additional Information:

Job Posted:
November 15, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Senior Rooms Operations Manager