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Payment Risk Operations is at the heart of what makes Airbnb a place where anyone can belong anywhere. We're the guardians of trust in our global marketplace, working tirelessly to create safe and authentic experiences for millions of hosts and guests worldwide. Our mission is simple yet powerful: protect our community while preserving the magic of travel.
Job Responsibility:
Oversee operational procedures and escalations related to stored value payment products (e.g. gift cards)
Review performance metrics for business and vendor feedback
Work with operational stakeholders and cross-functional partners to enact change to improve products and processes
Apply Airbnb core values in all work
Protect community by reviewing and making exceptional decisions for platform exemptions
Own incident resolution of risky pay-in procedures from escalation to closure
Navigate complex operational issues by partnering with Legal, Public Affairs, and other teams to respond to regulatory inquiries
Tell the story through data by drafting business requirements and concept briefs
Requirements:
Minimum of 3+ years professional experience in fraud, abuse, or cybercrime investigations
Minimum of 1+ years professional experience related to stored value risk (e.g. gift cards, coupons, credits, incentives)
Detail-oriented, highly analytical, and strong project management skills
Ability to understand opposing points of view on highly complex issues
Strong ability to gather information from various internal sources
Capacity to draw actionable insights from dashboards and reports