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Airbnb Logo Airbnb · IT - Administration

Senior Risk Functional Specialist

United States 82000.00 - 96000.00 USD / Year · Job Posted April 10, 2026
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Job Description

Payment Risk Operations is at the heart of what makes Airbnb a place where anyone can belong anywhere. We're the guardians of trust in our global marketplace, working tirelessly to create safe and authentic experiences for millions of hosts and guests worldwide. Our mission is simple yet powerful: protect our community while preserving the magic of travel.

Job Responsibility

  • Oversee operational procedures and escalations related to stored value payment products (e.g. gift cards)
  • Review performance metrics for business and vendor feedback
  • Work with operational stakeholders and cross-functional partners to enact change to improve products and processes
  • Apply Airbnb core values in all work
  • Protect community by reviewing and making exceptional decisions for platform exemptions
  • Own incident resolution of risky pay-in procedures from escalation to closure
  • Navigate complex operational issues by partnering with Legal, Public Affairs, and other teams to respond to regulatory inquiries
  • Tell the story through data by drafting business requirements and concept briefs

Requirements

  • Minimum of 3+ years professional experience in fraud, abuse, or cybercrime investigations
  • Minimum of 1+ years professional experience related to stored value risk (e.g. gift cards, coupons, credits, incentives)
  • Detail-oriented, highly analytical, and strong project management skills
  • Ability to understand opposing points of view on highly complex issues
  • Strong ability to gather information from various internal sources
  • Capacity to draw actionable insights from dashboards and reports
  • Risk policy creation and/or administration experience
  • Basic SQL
  • Experience with data visualization and business intelligence tools (e.g. Tableau, Superset)
  • CFE or equivalent certifications

What we offer

  • Bonus
  • Equity
  • Benefits
  • Employee Travel Credits
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