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We are looking for a Senior Risk & Fraud Lead (LATAM) to build and drive Docplanner's risk management, fraud prevention, AML/KYC, and payment controls frameworks across Latin America. Reporting into the Legal, Risk & Compliance function, this is a senior individual contributor role with high autonomy, responsible for establishing end-to-end risk governance from the ground up while enabling safe business and payments expansion across LATAM.
Job Responsibility:
Develop and implement operational risk management frameworks, conducting risk assessments and establishing mitigation strategies to support LATAM expansion and ongoing operations
Design and implement fraud detection and prevention programs across LATAM markets, including advanced monitoring systems and response protocols
Establish and maintain robust anti-money laundering and know-your-customer programs aligned with regional regulatory requirements and international standards
Build and oversee fraud controls, including transaction monitoring and emerging payment related risks
Lead operational risk assessments, complex fraud investigations, and incident response, coordinating with internal teams, vendors, and external authorities
Act as a trusted advisor to senior stakeholders on comprehensive LATAM risk management, fraud prevention, and compliance topics
Define and track KPIs related to operational risk exposure, fraud loss, prevention effectiveness, investigation timelines, and regulatory compliance
Requirements:
Senior-level experience in risk management, fraud prevention and AML/compliance across multiple business functions
Strong background in fintech, payments, financial services, e-commerce, or marketplaces with proven operational risk management expertise
Proven hands-on experience across multiple LATAM markets (not single-country) with deep understanding of regional risk landscapes
Deep expertise in cross-border payment systems and payment fraud, and broader operational risk controls
Demonstrated experience leading fraud investigations, operational risk assessments and managing financial crime incidents
Strong stakeholder management skills, with the ability to influence across business units and cultures and jurisdictions
Analytical mindset with strong risk assessment capabilities, fraud detection instincts, and data-driven decision making
Comfortable working independently across time zones in a fast-paced, high-growth environment with complex risk challenges
Bachelor’s degree in Finance, Economics, Criminal Justice, Business Administration, or related field
English – Fluent
Spanish – Fluent
Nice to have:
Experience with AI or machine-learning-based fraud detection
Knowledge of digital identity and authentication technologies
Previous exposure to healthcare or healthtech environments
Portuguese – Nice to have (Brazil exposure)
Preferred certifications: CAMS, CFE, FRM, or equivalent
What we offer:
Healthcare insurance
Wellness that works for you – from gym memberships to mental health support
Time off that counts – vacation, birthday, or just a day to recharge
Local perks like meal vouchers (ticket restaurant), transport allowances, or extended parental leave
Career growth opportunities
A Truly Global Team
Remote work and flexible hours
Office access in hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome or Bologna