Senior Revops Analyst, 1Password

1Password

Location:
United States; Canada

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

92000.00 - 124000.00 USD;CAD / Year

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Job Description:

As a Senior RevOps Analyst, GTM Systems, you will be a member of the Revenue Operations team, responsible for the ongoing development and support of our Go-To-Market systems at 1Password. This is a high-impact role responsible for translating business needs into scalable configurations, including automations, workflows, user roles, dashboards, and frameworks. You will be working closely with GTM leaders, business units such as Marketing, Sales, Customer Success, Legal, Finance and Product, and various subject matter experts to identify, configure, and deploy new business processes.

Job Responsibility:

Collaborate with internal teams to translate business requirements into scalable functional and technical requirements with a focus on best practices and user experience
Customize and configure Salesforce to align with business requirements, including creating and modifying fields, page layouts, and record types, and handling advanced tasks such as creating custom objects and complex workflow rules
Develop and contribute to data migration and/or system integration strategy
Configuration of Salesforce and related third-party applications such as Marketo, Gong, Docusign, Clearbit, Front, and Netsuite
Create custom reports and dashboards as required
Support post-deployment activities including knowledge transfer, process documentation, and application bug fixes
Identify and evaluate Salesforce efficiency to outline potential opportunities for streamlining and improving processes, including implementing process automations and new or enhanced features when necessary
Perform audits of Production/Sandbox environments
Review, test, and plan Salesforce regular release and packaged app updates
Communicate any platform changes to end users and management
Develop technical and training documentation
Provide technical support for all Salesforce users
Analyze defects, replicate/fix defects, and provide root cause analysis for defects
Troubleshoot and resolve functional and performance-related issues.

Requirements:

5+ years of experience in systems administration, business systems support, or Marketing/Sales/Customer Success operations, with a strong foundation in no-code/low-code platforms
5+ years of (Certified) Salesforce administration experience at a high-growth SaaS company
Proficiency in standard Salesforce functions, especially in Sales Cloud, including native and custom objects, page layouts, validation rules, workflows, alerts, process builder actions, 3rd-party technology integrations, user management, roles, profiles, permission sets, sharing rules, and security settings
An individual who has delivered numerous complex Salesforce projects and can talk through end-to-end process from ideation to launch
Working knowledge of Marketing tools (such as Marketo, 6Sense, Outreach, etc.), data enrichment tools (ZoomInfo, Clearbit, etc.)
Hands-on experience of Customer Success tools such as Gainsight (or a similar CSP), Front, Cerb, Zendesk, etc.
Working knowledge of other operational tools such as Asana, and Slack integrations, with the ability to configure or troubleshoot task automation and system handoffs
Experience working in an agile environment utilizing sandbox architecture to manage releases
Strong sense of prioritization with a bias towards collaboration and a sense of urgency to deliver results
Comfortable with ambiguity and driven to find simple solutions to complex problems.

What we offer:

Maternity and parental leave top-up programs
Generous PTO policy
Four company-wide wellness days
Company equity for all full-time employees
Retirement matching program
Free 1Password account
Paid volunteer days
Employee-led inclusion and belonging programs and ERGs
Peer-to-peer recognition through Bonusly

Additional Information:

Job Posted:
April 24, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Senior Revops Analyst