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Senior Revenue Operations Manager

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Norm AI

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Location:
United States , New York City

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Category:

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Contract Type:
Not provided

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Salary:

160000.00 - 200000.00 USD / Year

Job Description:

We’re hiring our first Senior Revenue Operations Manager to own the end-to-end revenue engine: from named-account list development through pipeline analytics, stage-stage governance, and forecasting. You’ll partner closely across Sales, Marketing, and Finance to drive discipline in a sales-led high-ACV sales cycle and build the foundations for a world-class RevOps function. The ideal candidate will be hands-on and eager to establish the foundations of the role today with the capacity to grow as Norm scales.

Job Responsibility:

  • Pipeline & Funnel Analytics: Build and own weekly/monthly dashboards tracking conversion rates, deal velocity, aging, and forecast accuracy. Identify bottlenecks early and partner with AEs to remediate stalled opportunities
  • Sales Process Design & Governance: Work with leadership to define clear stage definitions, win criteria, and hand-off SLAs
  • Account & Territory Management: Maintain, enrich, and segment our target account list, periodically reviewing our account selection criteria and revising our assignment and coverage models
  • Deal Diagnostics & Continuous Improvement: Work cross-functionally to conduct post-mortems on stalled or lost opportunities to surface root causes and recommend enhancements to processes, collateral, or pricing
  • Systems & Automation: Own CRM (HubSpot) configuration and integrations
  • partner with Marketing to design workflows, lead scoring, and alerts to support our GTM motion

Requirements:

  • 5+ years in SaaS Revenue or Sales Operations, ideally at a sales-led startup that has scaled to Series C and beyond
  • Deep expertise with CRM and B2B account-based tools (e.g., RB2B, Demandbase, 6sense)
  • Proven track record building funnel analytics and improving conversion rates in a high-ACV sales-led sales motion
  • Strong data fluency. comfortable building dashboards in analytics tools or native CRM reporting
  • Exceptional cross-functional collaboration and communication skills
  • ability to translate data into actionable insights
  • You’ve helped define sales stage workflows, SLA’s, and sales frameworks in past roles
  • A bias for ownership and continuous improvement. Passion for scaling a RevOps function from scratch
What we offer:
  • equity compensation
  • 401(k) plan with an employer match
  • top-tier insurance coverage, encompassing health, dental, hospital, accident, and vision plans
  • relocation reimbursement

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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