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We’re hiring our first Senior Revenue Operations Manager to own the end-to-end revenue engine: from named-account list development through pipeline analytics, stage-stage governance, and forecasting. You’ll partner closely across Sales, Marketing, and Finance to drive discipline in a sales-led high-ACV sales cycle and build the foundations for a world-class RevOps function. The ideal candidate will be hands-on and eager to establish the foundations of the role today with the capacity to grow as Norm scales.
Job Responsibility:
Pipeline & Funnel Analytics: Build and own weekly/monthly dashboards tracking conversion rates, deal velocity, aging, and forecast accuracy. Identify bottlenecks early and partner with AEs to remediate stalled opportunities
Sales Process Design & Governance: Work with leadership to define clear stage definitions, win criteria, and hand-off SLAs
Account & Territory Management: Maintain, enrich, and segment our target account list, periodically reviewing our account selection criteria and revising our assignment and coverage models
Deal Diagnostics & Continuous Improvement: Work cross-functionally to conduct post-mortems on stalled or lost opportunities to surface root causes and recommend enhancements to processes, collateral, or pricing
Systems & Automation: Own CRM (HubSpot) configuration and integrations
partner with Marketing to design workflows, lead scoring, and alerts to support our GTM motion
Requirements:
5+ years in SaaS Revenue or Sales Operations, ideally at a sales-led startup that has scaled to Series C and beyond
Deep expertise with CRM and B2B account-based tools (e.g., RB2B, Demandbase, 6sense)
Proven track record building funnel analytics and improving conversion rates in a high-ACV sales-led sales motion
Strong data fluency. comfortable building dashboards in analytics tools or native CRM reporting
Exceptional cross-functional collaboration and communication skills
ability to translate data into actionable insights
You’ve helped define sales stage workflows, SLA’s, and sales frameworks in past roles
A bias for ownership and continuous improvement. Passion for scaling a RevOps function from scratch