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New Relic Logo New Relic · Sales

Senior Revenue Operations Manager

United Kingdom, London · Job Posted February 18, 2026
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Job Description

Elevate your career here at New Relic, where you'll make a significant impact as the Senior Revenue Operations Manager for our critical Strategic and Enterprise segments in EMEA. You will serve as a strategic business partner to both the Senior Director of Strategic Sales and the VP of Enterprise Sales, ensuring operational rigor, optimizing the rhythm of business, and enhancing sales productivity across a go-to-market team of around eighty strong spanning Europe, Middle East and Africa.

Job Responsibility

  • Strategic Business Partnering & Forecast Rigour: Drive the weekly, monthly, and quarterly forecasting cadence specifically for the Strategic and Enterprise business units
  • ensure accuracy in predicting closure of complex, high-value deals
  • Partner with Sales Leadership to conduct deep-dive pipeline analysis, identifying risks in opportunities, advising on deal health and providing cross-functional counsel
  • Apply advanced statistical rigor to the weekly and quarterly forecasting cadence, moving beyond intuition to provide data-backed predictions for high-value Enterprise deals
  • Conduct deep-dive analyses on forecast-to-actual variances to identify systemic risks and improve the overall predictability of the book of business
  • Lead the preparation and execution of Quarterly Business Reviews (QBRs) for the sectors, presenting actionable insights to executive leadership
  • Enterprise Deal Strategy & Operational Excellence: Act as a trusted advisor on large deal structures, collaborating with Legal, Finance, and Deal Desk to streamline non-standard approvals and complex contracting processes
  • Analyze whitespace and penetration within Strategic & Enterprise accounts to support Account Executives in maximizing revenue potential
  • Ensure effective governance and compliance within the Enterprise deal cycle while maintaining sales velocity
  • Data, Systems, and Advanced Analytics: Standardize and optimize CRM processes specifically for Enterprise selling motions (e.g., multi-stakeholder mapping, complex buying centers)
  • Provide ad-hoc, high-level reporting for insights and recommendations on trends, consumption, churn risk, and expansion opportunities
  • Track and communicate key performance indicators, as well as critical leading indicators, ensuring their mathematical integrity
  • Architect and maintain complex financial and operational models that track consumption trends, churn risk, and expansion opportunities across the EMEA region
  • Sales Enablement & Process Architecture: Drive and influence process improvements to systems and workflows to suit the specific needs of long-cycle Enterprise sales
  • Propose enhancements for better user experiences and efficiency for Sales Executives and Account Managers
  • Support initiatives for application enhancement and process automation to reduce administrative burden on high-performing sales teams
  • Collaborate with Enablement teams to ensure the field is proficient across the sales process, playbooks and tools required to excel in their roles
  • Fiscal Year Planning & Territory Design: Lead the coordination of sales plans and segmentation for the Strategic & Enterprise business, designing equitable territories and quotas
  • Advise on international commission splits and rules relevant to multi-regional Strategic accounts
  • Maintain mid-year cycles to ensure optimal coverage across the segments and territories

Requirements

  • Extensive Operations Experience: Deep background in sales or revenue operations, specifically supporting Enterprise or Strategic customer segments in the technology sector
  • Scale & Complexity: Proven experience managing a complex book of business in excess of $200M+ in revenue
  • Strategic Data Storytelling: Advanced numerical literacy with the proven ability to influence Executive Sales Leaders (Strategic Account Directors and VPs) by translating complex data sets into a clear strategic narrative
  • Quantitative & Statistical Rigor: Demonstrated expertise in applying advanced statistical models to forecasting cadence, moving beyond intuition to provide data-backed predictive accuracy for high-value Enterprise deals
  • Analytical Execution & Integrity: A meticulous approach to maintaining the mathematical integrity of KPIs and architecting complex financial/operational models that track consumption trends and churn
  • SaaS & Consumption Acumen: Deep familiarity with Consumption and SaaS go-to-market models, particularly "LAER" strategies, and the mathematical drivers behind them (e.g., NRR, CAC, and LTV)
  • Strategic Fiscal Planning: Hands-on experience in the mathematical architecture of territory design, equitable quota setting, and complex international commission splits
  • Technical Proficiency: High proficiency in leading GTM Tech Stack tooling, including Salesforce and Tableau, with the ability to navigate the full lead-to-cash journey
  • Cross-Functional Influence: Demonstrated skill in complex analysis and influencing cross-functional teams such as Finance, Legal, and Deal Desk to streamline high-stakes account management

Nice to have

  • Hold a professional certification such as a CFA (Chartered Financial Analyst), CPA, or a degree in a quantitative field (Economics, Statistics, Finance, or Engineering)
  • Proficiency of financial modeling, including the ability to build automated, dynamic models with complex logic (VBA, Macros, or advanced Google Apps Script)
  • Experience with advanced Revenue Operations frameworks (e.g., Salesforce Certified Advanced Administrator, or Tableau Desktop Specialist)
  • Direct experience in a high-growth, consumption-driven or usage-based business model (e.g., Snowflake, Datadog, AWS)
  • Deep understanding of the Observability or Monitoring landscape and the specific commercial metrics that drive the sector
  • Prior experience in formal people management or as a project lead for global GTM transformation initiatives
  • Proficiency in a second European language, specifically German, French, or Spanish, to support the wider EMEA region

What we offer

  • Flexible workforce model (fully office-based, fully remote, or hybrid)
  • Fostering a diverse, welcoming and inclusive environment
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