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Senior Revenue Operations Manager, Customer Operations

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Apollo.io

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Location:
United States

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

165000.00 - 185000.00 USD / Year
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Job Description:

We are seeking a highly motivated and detail-oriented Senior Revenue Operations Manager to join our Revenue Operations team. In this pivotal role, you will be responsible for developing the Digital Customer Success program, and supporting our Onboarding / Customer Success teams by designing, implementing, and managing best-in-class operational processes. Your focus will be on driving effectiveness, productivity, and scalable growth strategies across the post-sales organization.

Job Responsibility:

  • Develop a Digital Customer Success program to engage with every customer at scale
  • Implement an actionable customer health score to reduce churn and improve NDR
  • Standardize customer metrics, create and manage corporate reporting assets
  • Optimize systems integrity, data quality, and operational processes with Revenue Operations cross-functional teams
  • Partner with GTM cross-functional partners to exceed corporate KPIs and OKRs

Requirements:

  • 5+ years working in a Customer Operations or related Revenue Operations role
  • 3+ years experience working with executive level stakeholders
  • Proficient technical skills: Salesforce, Looker, SQL, Excel
  • Strong track record of building teams from the ground up
  • experienced with Digital / Customer Success, Account Management leaders
  • Product-led company experience
  • Early-stage, high-growth company experience
What we offer:
  • equity
  • company bonus or sales commissions/bonuses
  • 401(k) plan
  • at least 10 paid holidays per year, flex PTO, and parental leave
  • employee assistance program and wellbeing benefits
  • global travel coverage
  • life/AD&D/STD/LTD insurance
  • FSA/HSA and medical, dental, and vision benefits

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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