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Half Moon is seeking a strategic and high-energy Senior Retail Manager to lead our diverse portfolio of luxury retail outlets. As a guardian of our mission and 'RICH' values, you will oversee the commercial and operational success of our Art Gallery, Gift Shop, Maakit Café & Boutique, Tennis Shop, and specialty retail carts.
Job Responsibility:
Maximize turnover and profitability across all outlets through strategic sales forecasting, trend analysis, and market positioning
Prepare annual budgets, manage PAR levels, and produce monthly executive summaries for the retail division
Oversee the procurement lifecycle with a focus on transparency, value-for-money, and a priority on locally designed and crafted goods
Lead monthly physical inventories, investigate variances, and maintain strict stock control procedures
Develop and enforce Departmental SOPs to ensure seamless operations and consistent luxury hospitality standards
Organize special events, displays, and promotions to increase guest engagement and brand visibility
Manage recruitment, orientation, and ongoing professional development for the retail team
Conduct regular appraisals, provide real-time coaching, and utilize progressive discipline to maintain Half Moon’s high standards