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Senior Retail Manager

https://www.tui.com Logo

TUI

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Location:
United Kingdom , Birmingham

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Category:
-

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Contract Type:
Not provided

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Salary:

32500.00 GBP / Year

Job Description:

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Senior Retail Manager at our Birmingham Superstore, you’ll lead a large team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and service results. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

Job Responsibility:

  • Lead by example and role model our company values to inspire and coach your team whilst embracing change and rising to the demands that this role brings
  • Support and develop your team to be proactive in resolving questions or complaints. If things go off track, you’ll be confident to step in and take ownership
  • Drive footfall and customer retention through strategic thinking to spot opportunities with a clear commercial plan to grow our business
  • As technology advances so does TUI, you’ll work with a variety of systems empowering you to exceed performance goals and enhance our customers’ digital journey
  • Effectively inspire your team to exceed company sales and service goals, in Retail we call it ‘Smashing your Targets’
  • Recruit and retain talent maintaining high levels of engagement and low levels of attrition

Requirements:

  • Proven passion for leading by example and delivering excellent customer service
  • Confident and fun motivator with a strong drive to achieve goals and sales targets
  • Experienced at prioritising multiple tasks in a fast-paced environment and bounce back from challenges
  • Able to embrace change easily and adapt quickly to new ways of working
  • Fair and inclusive management style who recognises people are our most valued asset
  • Skilled mentor who communicates effectively, leads and develops your team and retains talent
  • Able to work a varied shift pattern each week in-line with shop opening and closing times
What we offer:
  • Be rewarded for exceeding your targets with our commission and discretionary bonus schemes
  • Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
  • Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
  • Investment in your development and career progression
  • Pension scheme and life assurance

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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