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TTEC Logo TTEC · Customer Service

Senior Retail Customer Service Representative

Philippines, Cainta · Job Posted January 26, 2026
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Job Description

Our business is making customers happy! We’re bringing humanity to business. We're the people and advanced technology behind many of the world's most iconic brands. Ready to brighten people’s days? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. You’re instrumental in impacting the client, customer, and employee experience. And our customer experience team is a big reason we’re an award-winning culture and company!

Job Responsibility

  • Answer incoming communications from customers with care and professionalism
  • Take ownership of customer issues from start to finish, ensuring complete resolution
  • Conduct research to provide answers for customers and resolve their issues
  • Learn something new while helping buyers and sellers navigate the world of eCommerce

Requirements

  • Open to both entry-level candidates and experienced call center professionals
  • High school graduate (old curriculum) or equivalent qualification
  • Strong verbal communication skills, effective voice tone control, and the ability to adapt to diverse customers and cultural backgrounds
  • A learner's mindset with openness to feedback, a commitment to resolving customer issues, and the drive to consistently meet targets and KPIs
  • Ability to recognize, apply and explain your product or service knowledge
  • Proficient in basic computer use and navigating multiple systems to support efficient customer interactions
  • A caring and supportive nature that shines through in every customer interaction

What we offer

  • Supportive of your career and professional development with hands-on coaching and thousands of free courses
  • An inclusive culture and community minded organization where giving back is encouraged and you're treated like family
  • A global team of curious lifelong learners guided by our company values in a positive, engaging environment
  • Recognition and appreciation for your contributions in a workplace where kindness and respect come first
  • Work-life balance with flexibility and opportunities for overtime when desired
  • A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives, and family health coverage
TTEC - All Job Offers

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