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Palo Alto Networks Italia Logo Palo Alto Networks Italia · IT - Administration

Senior Resource Manager

United Kingdom, London · Job Posted January 16, 2026
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Job Description

The Senior Resource Manager for the EMEA region holds a vital position, overseeing Technical Services Resource Management, Capacity Planning, and Headcount Planning. We need a leader for the RMO function who can not only manage current operations but also drive the transformation of the RMO into a proactive, business-enabling function through process, data, and reporting improvements. In your role, you will collaborate with Technical Services Business Leaders, RMO, Operations, Finance, and Contingent Workforce Teams to guarantee that Technical Services possess the necessary resources and capacity to meet both current and future demand.

Job Responsibility

  • Capacity Planning & Forecasting - Own the resourcing model, aligned to pipeline and bookings
  • partnering with Services Sales and PMO to optimize the allocation and utilization of resources
  • Stakeholder Interlock - Collaborate with Technical Services Leaders, Project Managers and other stakeholders to ensure alignment on business model, resource management strategies and address resource-related issues, and facilitate effective communication
  • Resource Optimization - Development and implement solutions focused on planning, forecasting resources needs and monitoring resources utilization to ensure the accuracy of resource availability
  • RMO Governance - responsible for providing stakeholders with analytics and business insights that support leaders in making quick business decisions
  • Analyze data to identify areas for improvement, and provide recommendations to accelerate revenue and maximize margin
  • Skills Inventory Management - responsible for ensuring skills are maintained and updated in the PSA tool on a consistent quarterly basis as this is critical for ensuring staffing of domain expertise on high-complexity projects
  • Process Improvements - continuously assess and provide recommendations for improvement to resource management processes, methodologies, and tools to enhance efficiency and effectiveness

Requirements

  • PS Resource Management experience in a High Tech Software company
  • Strong understanding of resource management principles and best practices
  • Excellent communication, interpersonal, and conflict resolution skills
  • Proficiency in resource management software and tools
  • Analytical & problem-solving skills, with the ability to make data-driven decisions
  • Ability to manage multiple projects and priorities simultaneously
  • Strategic thinking and business acumen
  • RMCP Certification a Plus

Nice to have

RMCP Certification a Plus

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