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360 Resourcing Solutions Logo 360 Resourcing Solutions · Real Estate

Senior Resident Services Associate

United Kingdom, Glasgow 28000.00 - 30000.00 GBP / Year · Job Posted March 20, 2026
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Job Description

Based at Granary Quay, this role is ideal for someone passionate about customer service and building meaningful relationships in a vibrant residential community. You’ll be part of the Resident Services Team, supporting the Resident Services Manager and General Manager in managing day-to-day operations across our award-winning Build to Rent development. From welcoming new residents to ensuring the highest standards of service and presentation, this role places you at the heart of a thriving community where no two days are the same.

Job Responsibility

  • Supporting the Resident Services Manager in the running of the Resident Services Team
  • Provide first-class customer service to residents and visitors
  • Handle enquiries and support with viewings, move-ins, and check-outs
  • Maintain accurate records for inventories, inspections, and meter readings
  • Log and follow up on maintenance issues and contractor access
  • Manage keys, parking, and security to ensure the building runs smoothly
  • Support resident events and community engagement initiatives
  • Keep communal areas and available apartments presented to the highest standards
  • Collaborate with marketing to prepare videos and photography when required
  • Uphold health, safety, and security standards at all times

Requirements

  • Proficiency in Microsoft Word, Excel, Outlook, and booking systems
  • Strong understanding of on-site health and safety requirements
  • Excellent organisation, attention to detail, and communication skills
  • A proactive, positive, and professional approach

Nice to have

ARLA, TPI, or COSHH qualifications (desirable – training can be provided)

What we offer

  • 33 days holiday (pro rata) + the option to buy 5 more
  • Up to 5% matched pension scheme
  • 3x salary life assurance (option to increase to x4)
  • Employee Assistance Programme (EAP)
  • 24-hour Digital Doctor access
  • Health Assured Wisdom App
  • Competitive parental leave
  • Discounts platform with hundreds of retailers, restaurants, and gyms
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