Senior Resident Services Assistant

• Provide a warm and friendly meet and greet service, reception support, and help desk assistance
• Contribute to various back-office functions, providing administrative support to the operations team and General Manager
• Support open days, intake days, and departures
• Assist students, visitors, and external contacts on a day-to-day basis
• Handle customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information
• Operate a professional helpdesk and telephone service, promptly and helpfully responding to student queries
• Address and resolve any complaints that arise

• Exceptional customer service skills, always displaying a helpful and patient attitude
• Experience using Microsoft Office software
• Quick and efficient learning ability
• Proficient in presenting information accurately, professionally, and appropriately
• Experience prioritising workload to meet competing deadlines without close supervision
• Team player with a flexible approach

Previous customer service experience

• Generous holiday package of 25 days, plus bank holidays (pro rated for part time colleagues)
• Access to a range of exclusive retail discounts
• Birthday day off
• Cycle-to-work scheme
• 2 charity days per annum
• Opportunity to work towards a nationally recognised qualification