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Senior Resident Liaison Officer

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Social Value Portal Ltd

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Location:
United Kingdom , Hersham, Surrey

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Category:
Real Estate

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are on the lookout for a driven, energetic, and proactive Senior Resident Liaison Officer to take a leading role in supporting our Resident Liaison Officer team. You will work closely with our Resident Liaison Manager and play a key role in strengthening our day-to-day operations by supporting our Resident Liaison Officers across the business.

Job Responsibility:

  • Monitor and identify training and development opportunities for the Resident Liaison Officers team
  • Support the design and implementation of the onboarding training program for the new Resident Liaison Officers
  • Ensure new and existing Resident Liaison Officers are trained and follow company processes consistently
  • Ensure residents have the best possible experience whilst meeting project compliance and residents’ satisfaction KPIs
  • Work collaboratively as part of the site team to deliver services in line with contract requirements
  • Drive the continuous improvement of end-to-end processes related to clients' and residents’ interaction

Requirements:

  • Minimum of two years of continuous experience in a Resident Liaison Officer role
  • Experience in Customer Engagement and improving Customer Satisfaction
  • Great communication and stakeholder management skills
  • Collaborative approach
  • Ability to work at a pace and respond quickly to changing demands and priorities
  • Knowledge of administration, methods of reporting and Key Performance Indicators
  • A proven understanding of Customer Care with particular reference to vulnerable people
  • First Class communication skills
  • Proactive, with the ability to deal with issues and complaints in a calm and professional manner
What we offer:
  • 23 days of holiday per year, excluding Bank Holidays
  • Up to £2,000 reward for successful recommendations
  • Significant savings on daily shopping through benefits portal
  • A welcoming office, snacks, beverages, friendly colleagues and team socials
  • A supportive culture and a great team
  • Trained Mental Health First Aiders support
  • Annual training budget

Additional Information:

Job Posted:
March 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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