Senior Resident Liaison Officer Job at Social Value Portal Ltd (Wembley Park)

Senior Resident Liaison Officer

We are on the lookout for a driven, energetic, and proactive Senior Resident Lia...

Location

United Kingdom , Hersham, Surrey

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Minimum of two years of continuous experience in a Resident Liaison Officer role
Experience in Customer Engagement and improving Customer Satisfaction
Great communication and stakeholder management skills
Collaborative approach
Ability to work at a pace and respond quickly to changing demands and priorities
Knowledge of administration, methods of reporting and Key Performance Indicators
A proven understanding of Customer Care with particular reference to vulnerable people
First Class communication skills
Proactive, with the ability to deal with issues and complaints in a calm and professional manner

Job Responsibility

Monitor and identify training and development opportunities for the Resident Liaison Officers team
Support the design and implementation of the onboarding training program for the new Resident Liaison Officers
Ensure new and existing Resident Liaison Officers are trained and follow company processes consistently
Ensure residents have the best possible experience whilst meeting project compliance and residents’ satisfaction KPIs
Work collaboratively as part of the site team to deliver services in line with contract requirements
Drive the continuous improvement of end-to-end processes related to clients' and residents’ interaction

What we offer

23 days of holiday per year, excluding Bank Holidays
Up to £2,000 reward for successful recommendations
Significant savings on daily shopping through benefits portal
A welcoming office, snacks, beverages, friendly colleagues and team socials
A supportive culture and a great team
Trained Mental Health First Aiders support
Annual training budget

Fulltime

New

Resident Liaison Officer

Location

United Kingdom , London

Salary:

35000.00 - 40000.00 GBP / Year

Rullion

Expiration Date

Until further notice

Requirements

Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments
Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications
Full UK driving licence
Excellent communication skills - both written and verbal
Confident in discussing technical matters with residents and translating complex concepts into simple explanations
Experience working with vulnerable residents or those requiring accessible communication
Understanding of site-based operations and construction processes
Comfortable escalating operational issues and reporting to senior stakeholders

Job Responsibility

Working closely with project delivery teams, contractors, Housing Associations (HAs), and site managers
Acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations
A mix of customer service, site coordination, stakeholder engagement, and reporting

What we offer

Company Vehicle

Fulltime

Apprentice Resident Liaison Officer

Axis CLC, is a trusted property services specialist delivering responsive repair...

Location

United Kingdom , Camden Town

Salary:

8.00 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

GCSE 4 & above (A-C) in Maths & English or equivalent
Good communication
Presentable
Positive attitude to work
Attention to detail

Job Responsibility

Attend Axis Induction, Health & Safety training, Training and College Induction
Ensure college course attendance is 100% and college absence communicated to your Line Manager
Communicate any absence from work as per your contractual terms and conditions
Communicate college requirements for completion of the Level 2 apprenticeship portfolio work with Axis mentor, Apprentice Co-ordinator, and Line Manager
Proactively respond to expressions of dis- satisfaction at the initial stage
Investigate, register all complaints and report in accordance with company and client procedures
Maintain the Company’s complaint log and use the information to report on trends
Visit residents in their homes, when required, dealing with queries and keeping them informed
Make appointments for further works, if required, and ensure these are carried out
Respond to expressions of dis-satisfaction received from residents via the text message service within agreed timescales and ensure the issues are addressed

What we offer

Pension scheme and life assurance
Travel Expense Coverage: Enabling all apprentices to travel to/from college and/or apprentice/work-related events
25 days’ holiday + bank holidays
Access to Perkbox (discounts, perks & wellbeing offers)
1 paid volunteer day
Access to Learning and development opportunities: These include financial wellbeing, technical skills and coaching

Fulltime

Project Liaison Officer - Housing

At Berneslai Homes, we manage around 18,000 homes on behalf of Barnsley Council,...

Location

United Kingdom , Barnsley

Salary:

31537.00 - 34434.00 GBP / Year

Webrecruit

Expiration Date

Until further notice

Requirements

Experience working in a customer-focused environment dealing with the public
Ability to develop effective working relationships with partners, contractors, consultants, staff and customers
Ability to accurately prepare and present information concisely and clearly
A positive, flexible approach to team working
An NVQ Level 3 and/or equivalent qualifications or proven extensive experience
This post requires a Basic Criminal Record Check

Job Responsibility

Support the delivery of our investment and regeneration projects across Barnsley
Provide a proactive, customer-focused liaison service to residents throughout each stage of works
Act as a key on-site presence, engaging directly with residents through home visits, consultations and ongoing support
Ensure residents are informed, prepared and supported before, during and after works
Identify and resolve issues, including repairs and vulnerability concerns
Contribute to the coordination and delivery of projects, helping to keep them on track
Conduct tenant inductions, follow-up visits and post-work assessments
Build strong relationships with internal teams, contractors and partners
Prepare and present reports to senior officers, members and partners

What we offer

Agile working packages
Excellent pension scheme
Discounted gym membership
Health & wellbeing checks
Fantastic training and development opportunities

Fulltime

Senior Development Officer

We have an exciting opportunity for a Senior Development Officer to deliver serv...

Location

United Kingdom , Long Stratton, Norwich, Norfolk

Salary:

41042.93 GBP / Year

Saffron Housing Trust

Expiration Date

Until further notice

Requirements

Educated to HNC or similar level
Holds a current, valid UK driving licence
Experience of new build property ideally with knowledge of regulations, construction techniques and standards and specifications, development delivery process and knowledge of project management techniques to enable effective management of complex schemes
Ability to provide a high-quality service with a 'can do attitude' and is driven by a positive commitment to delivery and customer satisfaction
Possess sound knowledge of the end-to-end Development process, with experience of working with Employers agents, solicitors, Quantity Surveyors, other construction consultants and Contractors using a collaborative approach
Understanding of planning process, an aptitude for budgetary control
Able to work as part of a team and also be pro-active with the ability to self-direct and use your initiative
Excellent communication and interpersonal skills, possessing the ability to liaise with various audiences both in writing and verbally, to explain complex issues
Ability to work effectively on a number of complex projects simultaneously
Possess a high level of accuracy and attention to detail

Job Responsibility

Assist with the management and delivery of targeted outcomes of construction activities including JCT Contracts, securing the construction works, to ensure full compliance with drawings, current legislation, specification and technical standards (NHBC, Building Control, Planning Conditions etc), in terms of cost, time and performance criteria
Project Management of 'extra care' and 'land led' schemes including management, liaison and coordination of Employers agents, contractors, consultants and other third parties connected with the Projects
Provide general support to development team as directed and using your own initiative to benefit others. This will include circulation of technical information, dealing with third party queries, proof reading and formatting documents, collating, organising and issuing Home User Guides
To carry out visual inspections to ensure the quality of materials and workmanship on site is in accordance with quality standards, specification and design information
Manage the process for ensuring that customers are provided with the correct information/documentation, including Resident Packs at handover/legal completion

What we offer

Covers the membership fee of one professional body relevant to your job role, and excellent opportunities for training & courses
Generous holiday entitlement, Holiday Trading, Volunteer and study days, and Enhanced Family Leave
Access to our Employee Assistance Program, trained Mental Health First Aiders and wellbeing check-ins
Aviva Pension Scheme: Choose your contribution and Saffron match up to 10%, and we offer Life Assurance cover
Bupa Private Medical Insurance, Medicash Cashback Plan
Cycle to work, and Tusker Car Scheme

Fulltime

New

Business Office Coordinator

Our hospitality-based care services and superstar employees (like you!) inspire ...

Location

United States , Livermore

Salary:

22.00 - 25.00 USD / Hour

Leisure Care

Expiration Date

Until further notice

Requirements

Attention to detail
Excellent organizational skills
Must demonstrate the ability to manage frequent interruptions and shifting priorities while maintaining focus and efficiently returning to tasks
The ability to communicate well with persons who are aging or have dementia, family members, and all levels of management
Knowledge of Microsoft Office products (Word, Excel, Outlook, PowerPoint.)
Payroll and benefits administration is required

Job Responsibility

First contact with residents, family members, and other employees visiting the business office, answering questions or concerns
Manage resident charges through our eMenu, and Square software programs
Handle petty cash transactions ensuring proper documentation and accountability of company funds
Assist in preparation of monthly resident invoicing, enveloping, and distributing in an accurate and timely manner
Process vendor invoices for accuracy and timely payments to vendors
Review vendor past due statements to resolve discrepancies and maintain accurate accounts payable records
Ensure accurate maintenance of resident and employee files through timely and organized document management
Reviews payroll information for accuracy. Acts as liaison between department heads, General Manager and corporate office regarding payroll matters
Facilitate the onboarding process for new employees by preparing and coordinating communications and documentation to ensure a seamless transition into our community

What we offer

Medical, Dental and Vision
Early Wage Access (access to earned wages when needed!)
401(k)
10 days vacation & 1 hour sick leave earned for every 30 hours worked
Bereavement & Jury Duty Leave
6 Holidays
2 Float Holidays
Flexible Spending Accounts (Health and Dependent Care)
Meal Discounts
Tuition Assistance

Fulltime

New

Executive Assistant - GM Defense

Remote: This role is based remotely from the United States. Must be available an...

Location

United States , Remote

Salary:

53400.00 - 81800.00 USD / Year

General Motors

Expiration Date

Until further notice

Requirements

Associate’s or Bachelor’s degree
1+ years of experience as an Executive Administrative Assistant supporting senior leaders
Candidate must either be a U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee) or a non-U.S. Person who is eligible to obtain any required export control authorization
U.S. citizenship required to comply with federal government contract provision expressly restricting role to U.S. citizens
High proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
Flexibility, strong learning agility, and sound judgment
Demonstrated integrity and discretion in handling confidential information
Ability to operate effectively in a fast-paced, dynamic environment
Excellent organizational and time-management skills, with the ability to prioritize and reprioritize tasks as needed
Proven ability to anticipate leader and business needs and take proactive action

Job Responsibility

Administrative Support: Provide comprehensive administrative support including managing complex calendars and travel arrangement, scheduling meetings, and managing expenses
Project Management: Assist with projects, ensuring deadlines are met and objectives are achieved. Track project progress and provide updates, as necessary
Document Preparation: Create, edit, and format documents, spreadsheets, and presentations. Ensure all materials are accurate, professional, and align with team standards
Communication: Serve as a liaison between the executives and internal/external stakeholders. Craft clear and impactful communications and handle confidential information with discretion and professionalism
Team Coordination: Organize and facilitate team meetings and events, including preparing agendas, taking notes, and following up on action items
Initiative: Identify opportunities for process improvement and take the initiative to implement solutions that enhance productivity and efficiency
Cross-Functional Collaboration: Work across various departments to gather information, coordinate efforts, and ensure the successful completion of projects. Build and maintain strong relationships with colleagues at all levels, particularly EA peers on other teams
Event Planning: Assist in the planning and execution of internal and external events, ensuring all logistics are handled seamlessly as needed
Carries out other job-related duties as needed or as assigned

What we offer

Medical, dental, vision
Health Savings Account
Flexible Spending Accounts
Retirement savings plan
Sickness and accident benefits
Life insurance
Paid vacation & holidays
Tuition assistance programs
Employee assistance program
GM vehicle discounts

Fulltime

General Manager

In the role of General Manager, you are responsible for the day-to-day operation...

Location

United States , Rocky Hill

Salary:

85000.00 - 97750.00 USD / Year

Atria Senior Living

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business administration, healthcare administration, hospitality, or related field preferred
Two (2) to four (4) years of experience in operations management with demonstrated success in meeting financial goals specific to senior/retirement living, assisted living, long-term care, hospitality, restaurant or retail management, or other related fields
Successful work history in senior living, long-term care, hospitality, restaurant or retail management, or other related fields
Demonstrated success in operating and maintaining a quality, customer service focused workforce
Experience in successfully recruiting, training, and developing team members
understanding of performance management expectations as guided by the Company
Understanding of facilities management and ensuring systems are maintained properly
Proficient knowledge of computer systems
Microsoft Office Suite
Must satisfactorily meet and be in compliance with the Company’s Motor Vehicle Policy standards

Job Responsibility

Partner with the Regional Vice President in the development of all sales and operations strategies and tactics for the community consistent with the Company’s objectives and expectations
Regularly communicate community performance with Regional Vice President
Supervise and partner with Community Sales Manager to assess competitive threats, sales plans, and engage in business-to-business sales calls
Perform scheduled marketing and sales activities, including but not limited to calls, tours, and sales meetings, resulting in increased census
Implement successful strategies regarding labor, occupancy, expenses, and overall quality enhancement, and review and redirect activity, if necessary
Assist in the development of community budgets and capital requirements, including forecasting and approving all expenses
Act as a liaison between field operations and the Support Center. Build strong relationships with Support Center resources
Perform regular reviews of and make recommendations on all aspects of building needs and preventative maintenance
Provide on-call and overnight coverage as specified by schedule or as needed
Able to work in various positions at the community and fills in as needed due to training, PTO coverage, absences, etc.

What we offer

Competitive Pay
Paid Holidays & PTO
Comprehensive Health Plans
Career Advancement Opportunities
Tuition Reimbursement
Employee Loyalty Rewards Program
Retirement Savings Plan with Employer Match
Rewards & Recognition
Health & Safety

Fulltime

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