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The Resident Engineer reports to the Client Management division of HPE Networks within the Advanced Services (AS) team and is typically dedicated to a single customer. This role requires fluency in Juniper Networks technologies and general networking, as well as a deep understanding of the customer's specific deployments and use cases. Resident Engineers act as the primary technical contact for customers who purchase Advanced Services and work closely with the customer on a daily basis. They are granted access to customer production equipment to perform their duties.
Job Responsibility:
Serve as the subject matter expert for HPE products in data center networking technologies, supporting customers with network design, troubleshooting, hardware and software testing, documentation, best practices, and automation
Provide primary technical support for break/fix activities, using advanced diagnostic skills to restore services quickly and reduce the likelihood of recurrence
Advise customers on best practices for Junos configurations and network design
Manage and grow relationships with internal teams and outsourced development partners involved in engineering design and development
Review and evaluate designs and project activities for compliance with technology and development standards
provide constructive feedback to improve product quality
Contribute domain-specific expertise and engineering leadership to cross-organizational projects and programs
Drive innovation by integrating new technologies into engineering projects and designs
Mentor and guide junior staff members
Requirements:
Bachelor’s or Master’s degree in Electrical Engineering, Computer Science, or a related field (or equivalent experience)
6+ years’ experience in data center routing, switching, and network architecture, with hands-on experience using HPE Juniper products such as the QFX, PTX, and EX series
Proven ability to develop test automation and write scripts in Python