Senior Resident Engineer – Service Provider Customer

• Hold design and information-gathering workshops with the Customer to understand the Customer’s existing network design
• Identifies, researches, and resolves technical problems of a diverse scope, where analysis of data requires evaluation of identifiable factors
• Assist to customer/partner for troubleshooting the network’s design and architecture issues, analysing network and device configurations
• Works internally with HPE SE and Engineering team to relay & drive functionality requirements specific to customer environment
• Works closely with other resident engineers, customer and HPE Technical Assistance Centre to optimize network
• Acts as a customer technical liaison for HPE Networks support and development teams
• Testing product features and functionality to provide solution post implementation to meet design requirement
• Providing deployment guidance to ensure that implementations are consistent with design specifications
• Applying extensive industry experience to improve network performance and proactively analyse potential enhancements
• Evaluating technical specifications for interoperability
• Assists customer/Partner in the development and testing of new features and solutions
• Networks with senior internal and external personnel in own area of expertise to expand knowledge base
• Hold discussions on customer requirements and assist them on network problems, design needs and the workarounds/solutions that are being tried
• Hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds/solutions that are being tried
• Document network design requirement and update design document time to time
• Validation of MOP’s and assisting partner and customer during migration/implementation
• Adhere to HPE process and provide best practices to help customer optimize/design network with worldwide trend/solutions
• Proactive alerts on security threats, compliances, bulletins & procedures

• Bachelor degree in engineering with 8+ of experience with relevant network troubleshooting experience
• Proven experience in designing and managing large service Provider networks
• Strong influencing skills, design, consultation, and presentation experience directly related to operational experience
• Understand Service provider core & edge network, Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab
• Good Junos skills and understanding of product architectures
• Good Service Provider background, large Enterprise/ISP network design & solution provider skills
• The ability to work independently and to function in a team environment
• Strong customer interface and presentation skills
• Effective communication and teamwork skills as the role works with many organizations within HPE as well as with the customer
• Effective written communications as the status of Design projects and network problems must be regularly communicated
• Demonstrated ability to manage multiple projects and work calmly under pressure
• Excellent knowledge of TCP/IP fundamentals
• Strong on Routing protocols & MPLS knowledge e.g. ISIS, OSPF, BGP, RSVP, LDP, IPv6 & Routing Policies, 6VPE/PE
• Understanding on VPN technologies (e.g. L2VPN, L3VPN, VPLS)
• Layer 2 protocols and technologies such as POS and Ethernet
• Strong knowledge on Class of service, HQOS
• Certifications – JNCIP/JNCIE or CCNP/CCIE is a strong plus
• Hands-on knowledge on HPE Hardware: MX, QFX, PTX, SRX series is a strong plus
• Strong communication, presentation and interpersonal skills

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion