Senior Reservations Sales Agent

• Answer and resolve all Customer Service emails in a timely and professional manner
• Provide general flight and airport information
• Change and update itineraries
• Stay current and knowledgeable on all Company products and services
• Provide exceptional customer service – anticipate and identify customer needs and/or situations
• provide solutions/services and remain compassionate and professional
• Execute individual or travel agent bookings as directed upon request from the customer or colleague
• Act as a resource for all agents, answering questions and providing support
• Assist with training new agents, as requested
• Handle escalated calls from Agents, passing on to Supervisor if required
• Communicating solutions, successes and opportunities to the Supervisor
• Take initiative to ensure all training, specifically new travel system training, available is completed in a timely fashion

• Minimum Grade 12 diploma or equivalent
• Minimum 2 years Reservation or Call Centre experience
• Minimum 1 year aviation experience
• Excellent English communication skills, both verbal and written
• Computer proficiency with Microsoft Office and bookings software
• Proven ability to lead and support a team
• Must demonstrate a passion for providing superior customer service
• Must be a Canadian citizen, Permanent Resident or show proof of right to work in Canada

Ability to speak French or other languages

• Competitive wages
• Attractive benefits package including great travel perks
• Enriching work environment