Senior Researcher Job at Barclays (London)

Senior Researcher

Barclays

Location:
United Kingdom , London ▼
Knutsford
Northampton
Glasgow

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Join us as a Senior Researcher within the Barclays UK Decision Intelligence team, where you will lead end-to-end mixed methods market and user experience research to inform strategic decisions. You will uncover complex challenges and opportunities within customer journeys, work with cross-functional teams to develop new propositions and deliver, as well as embed, holistic insights into experience and organizational strategy to shape direction at multiple levels, creating value for customers, colleagues, the wider community, and Barclays.

Job Responsibility:

Delivery of end to end research programmes which are highly synergistic with other research and analytics activities conducted by the business including Design/UX Research, Colleague research, quantitative research and CX tracking
Collaboration with various departments including Design, Product, Channel, Marketing, Transformation and Technology, to brainstorm innovative design concepts, ensuring that research findings are integrated into all stages of the innovation cycle
Development and testing of prototypes, mock-ups, or value propositions to support the analysis of concept development and usability feedback from customers and internal stakeholders
Monitoring of emerging technologies, industry trends, design best practices, societal changes, and economic trends that may impact the Customer landscape and influence Barclays strategic decisions
Utilisation of data analytics tools to extract insights from market research, customer surveys, and feedback sessions to identify new opportunities and understand evolving customer needs
Management of all risk relating to the Insight process, (and in particular Data Privacy risk) including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment with Chief Controls Office and Data Privacy Compliance
Management of all Research programmes, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness

Requirements:

Experience with mixed-method research with the ability to apply both quantitative and qualitative methodologies depending on project needs (e.g. from in-depth interviews, focus groups and diary studies to segmentation and conjoint studies)
Designing and delivering high quality research programmes which meet business and customer needs
Applying your knowledge of the broad range of research and user testing disciplines to design and deliver world class products and services
Actively taking accountability for and dissecting complex research questions or briefs by challenging your own and the business’ thinking to continuously act in the interest of customers and Barclays
Demonstrating holistic understanding of consumer behaviour and how to drive behaviour change
Customer focus – understanding customers’ personal context and mental models, and skilled at interpreting verbal and non-verbal cues into clear customer needs and wants
Commercial and strategic thinking – understanding Barclays strategy and goals, and applying insights from various data sources to provide value-generating recommendations
Communication and Influence – delivering clear messages which are targeted to your audience, and successfully challenging the status quo at all levels, to drive brilliant Customer Outcomes in Barclays UK

Nice to have:

Digital transformation - understanding which evolving technologies will deliver market-leading digital adoption and transformation for Barclays customers and the business
having the confidence to adopt new methods to automate and augment research processes
Stakeholder Management – building relationships with senior stakeholders, cross-functions and peers by consulting on business problems, and providing excellent expectation management throughout the project delivery
Comfortable using Excel or equivalent analytics tools, alongside AI tools, to analyse complex quantitative and qualitative data and draw confident conclusions on statistical significance

What we offer:

Supporting active commuters (cycle hire, parking, showering and changing facilities)
CoSpace drop-in co-working space
Wellness Suite including gym, exercise studios, personal training, massage therapy

Additional Information:

Job Posted:
February 16, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

Barclays - All Job Offers

Job Link Share: