Senior Research Manager, Enterprise & Platform Jobs

UX Research Manager - Platform

We are looking for a UX Research Manager to lead a team of mixed methods researc...

Location

Australia , Sydney

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

8+ years of experience in Research, including leading research strategy in complex or enterprise-level software environments
2+ years of experience managing research teams of 4 or more
expertise in applying quantitative and qualitative research methods to business problems
proficient in hands-on research, with demonstrated skill in collecting and analyzing human behavioral data
compelling storyteller with experience driving engagement with research-driven insights
proven expertise influencing business strategy and driving change across organizational boundaries
experience building trusted advisor relationships with senior business leaders

Job Responsibility

Identify critical Platform research priorities
Partner with product managers, designers, data science, engineers and other cross functional teams to define the research roadmap
Lead and inspire a high-performing team of mixed method researchers
Connect UX insights with our established brand and market research insights
Provide thought leadership in UX and related research practices

What we offer

Health coverage
paid volunteer days
wellness resources

Fulltime

New

Senior Manager IAM Enterprise Security

The IT Sr. Manager, Identity & Access Management is responsible for providing le...

Location

Poland , Krakow

Salary:

Not provided

Genuine Parts Company

Expiration Date

Until further notice

Requirements

BS/BA degree and specialized information security technical training required
A reputable security certification (CISSP, CISSP w/specialization HCISPP, GIAC, CISA, etc.) is required
A minimum of 6 years of progressive Information Security experience
A minimum of 3+ years of management experience leading information security
Identity & Access Management to include governance experience is required
In-depth knowledge of the information security industry and regulatory obligations (Sarbanes-Oxley (SOX), HIPAA, GLBA, PCI DSS, HITRUST, NIST Framework, etc.)
Working knowledge of Microsoft Active Directory
Ability to analyze all layers of the OSI model from the security stance
In-depth knowledge of networking technologies and architecture
ITIL familiarization - managing incidents, requests, and changes

Job Responsibility

Serves as an internal information security consultant to the enterprise
Include focus and expertise in Privileged Access Management (PAM), Customer Identity Access Management (CIAM), Identity Governance and Administration (IGA) and Employee Identity Access Management (EIAM) to include Single Sign on and Multi-factor authentication
Research and recommend solutions that meet security standards while ensuring functionality for business continuity
Develop security test scenarios for unit, process, function, integration, and acceptance testing
Design integration schema and linkage for multi-platform business and technological solutions
Evaluates the security of new technologies and assists with the plan to integrate them into the company environment
Help develop the policies and procedures in conjunction with the established IT governance channels to manage the use and operation of these systems
Recommend best practices for security controls without hindering functionality
Define the minimum access and identity configuration standards for all IT systems
Evaluates new and proposed security systems and technologies

What we offer

We offer comprehensive benefit plans and programs designed to support your health and wellness, provide income protection and build financial security for your retirement

New

Cloud Platform Development & Engineering Senior Manager

At Boeing, we innovate and collaborate to make the world a better place. We’re c...

Location

United States , Seattle; Plano; Oklahoma City; Berkeley; Ridley Park; Mesa; El Segundo; Renton; North Charleston

Salary:

177650.00 - 277150.00 USD / Year

Boeing

Expiration Date

January 05, 2026

Requirements

Bachelor’s degree or higher
10+ years of experience leading cross-functional engineering teams through large-scale technical transformations
10+ years of experience in Cloud Platform Engineering, DevOps, or Software Engineering leadership
8+ years of experience with Cloud Service Providers (AWS, Azure, or GCP)
5+ years of experience defining and implementing Platform-as-a-Product or Developer Experience (DX) initiatives
Experience managing the transition from legacy, on-prem, and/or monolithic systems to modern, cloud-native architecture
Experience implementing Site Reliability Engineering (SRE) and DevSecOps frameworks at an enterprise scale

Job Responsibility

Lead the Platform Transformation: Drive the strategic shift from "Ticket-Ops" to an Application Program Interface (API)-first, self-service reality, modernizing legacy systems and defining clear sunsetting paths for deprecated infrastructure
Define and deliver a unified platform roadmap that treats internal developers as customers, using feedback loops and user research to build tools they want to use
Architect and maintain "paved roads", highly automated, opinionated workflows that simplify the journey from code to production while maintaining security and compliance
Own the environment lifecycle across multiple CSPs (AWS, Azure, GCP), driving the adoption of GitOps, Infrastructure-as-Code (IaC), and declarative automation
Deliver a centralized Developer Portal (e.g., Backstage) to provide a "single pane of glass" for Continuous Integration/Continuous Deployment (CI/CD), documentation, and cloud resources
Lead engineering teams in implementing Site Reliability Engineering (SRE) practices, utilizing error budgets and blame-free post-mortems to balance velocity with stability
Integrate security (Static Application Security Testing/Dynamic Application Security Testing (SAST/DAST)) and compliance guardrails directly into automation so that the secure way is always the easiest way for developers
Foster a culture of contribution where engineers across Boeing can contribute to the platform’s codebase, breaking down silos and accelerating innovation
Measure performance through DORA metrics (Deployment Frequency, Lead Time, Meant Time To Recover (MTTR)) and Developer Net Promoter Score (NPS) to ensure the platform is increasing enterprise velocity

What we offer

Generous company match to your 401(k)
Industry-leading tuition assistance program pays your institution directly
Fertility, adoption, and surrogacy benefits
Up to $10,000 gift match when you support your favorite nonprofit organizations
Health insurance
Flexible spending accounts
Health savings accounts
Retirement savings plans
Life and disability insurance programs
Paid and unpaid time away from work

Fulltime

Principal Product Manager – Network as a Service, NaaS - Platforms

The Network as a Service (NaaS) team at T-Mobile is an emerging business unit fo...

Location

United States , Bellevue

Salary:

133800.00 - 241400.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Deep expertise in platform product management, including API-driven and cloud-based platforms
Strong business acumen, aligning platform vision with enterprise strategy and customer needs
Experience managing cross-product platform capabilities, ensuring scalability, security, and efficiency
System thinking, with an ability to break down complex technical systems into modular and reusable components
Proven leadership, coaching, and mentoring skills, fostering a growth mindset across teams
Exceptional communication and influence, engaging senior executives and cross-functional stakeholders
Strong technical program management expertise, with experience managing end-to-end delivery of complex platform solutions
Bachelor's Degree in Engineering, Business, or related field
10+ years of Product Management experience, ideally in network services, platforms, or enterprise SaaS
Proven track record of owning and scaling enterprise platform products

Job Responsibility

Define and own NaaS platform vision, strategy, and roadmap, ensuring alignment with business, technical, and product needs
Partner with product managers to translate individual product requirements into scalable, reusable platform capabilities
Apply system thinking to design robust, scalable, and modular platform solutions that serve multiple use cases
Conduct competitive analysis and industry research to ensure platform innovation and technical differentiation
Secure funding for platform initiatives, building strong business cases and conducting ROI analysis
Lead end-to-end execution, including defining platform scope, managing roadmaps, and ensuring seamless integration across NaaS products
Work closely with engineering, architecture, and DevOps teams to deliver secure, scalable, and high-performing platform solutions
Own and prioritize the platform product backlog, balancing feature development, technical debt, and business priorities
Ensure compliance with security, data privacy, and regulatory standards across NaaS platform solutions
Drive technical program management efforts, ensuring efficient execution, risk mitigation, and dependency management

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave

Fulltime

Flex Senior Manager, AX Product Designer

The Flex Sr. Manager, AX Product Designer plays a critical role in creating indu...

Location

United States , Bethesda

Salary:

52.06 - 80.96 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

5+ years experience in digital product design, UX/UI, and/or experience design
4-year undergraduate degree, with bachelor’s degree in relevant discipline, or equivalent experience
demonstrated success in creating end-to-end UX design and supporting engineering throughout the development lifecycle for digital products
ideally for associate/employee-facing and/or enterprise products
solid background/understanding of UX, design thinking, methodology, and design operations
proven experience using design systems, delivering concepts, user flows/ journeys, wireframes, prototypes, etc. across platforms (desktop, mobile web, app, etc.) with accessibility and inclusivity in mind
understands and advocates for associate needs and how those manifests through digital experiences
promotes UX best practices drawn from a variety of disciplines (within and beyond hospitality)
proactively maintains a keen focus across product areas, user research insights, and technical feasibility to ensure journey-wide synergy
communicates with designers, product manager, and developers through appropriate visuals, annotations, documentation, and deliverables

Job Responsibility

Meets deadlines once agreed upon
ensures teams and directs also meet deadlines
provides regular status updates through appropriate channels
successfully and autonomously supports multiple tracks of work at once
accepts critique and critiques work of others in a helpful and professional manner
communicates in a timely and appropriate manner
communicates through rapid hand sketched interfaces and flows where appropriate
provides subject matter expertise on key functional systems to help shepherd strategic initiatives from idea to feasible implementation
provides subject matter expertise on Associate Experience including associate needs and interactions to ensure optimal infusion throughout digital products
provides information architecture/user experience/visual design oversight through review and critique for all products to promote a cohesive user experience

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance
disability insurance
accident insurance
adoption expense reimbursements

Fulltime

New

Senior Program Manager, Digital Customer Success

The Senior Program Manager, Digital Customer Success will join our rapidly growi...

Location

United States , San Francisco

Salary:

153000.00 - 182750.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

8+ years of experience in Customer Experience, Customer Success, Success/Sales/ Market Ops, or Support in B2B SaaS companies
3+ years of experience in a customer facing role, ideally quota carrying, such as sales, success, solutions engineering, or paid support
3+ years of experience building digital first, multi-channel customer engagement programs with a proven track record of improved activations, adoption and customer retention
Experience working with GTM field teams and designing “signals”/escalation points for low touch or high touch human engagement
Ability to run complex, simultaneous, cross-functional initiatives
Ability to convert a futuristic vision into strategically executable projects and tactical action plans with measurable results
Experience leveraging customer and user engagement platforms like (Intercom, CSPs, Pendo, Groove, Marketo, etc.)
Strong analytical and program management skills with an aptitude for working with data
Expertise identifying trends through data analysis and turning insights into actionable outcomes
Experience with Tableau, Looker, Power BI

Job Responsibility

Responsible for the success and retention of our Digital segment of customers - tracking towards GRR and other product adoption goals
Inspect the segment, identify/evaluate trends, propose and build out solutions, all with the goal of influencing customer retention and product adoption
Leverage our tech stack & data insights to build personalized, targeted, omni-channel experiences that support customers throughout their journey and drive towards their desired business outcomes
Leverage data and customer research insights to identify and build “signals”/key points of friction or opportunity where it would be valuable to have an entry point to a low touch or high touch motion
Gain a deep understanding of our customers using research, interviews and data analysis to improve their experience and remove points of friction
Collaborate and align cross-functionally to develop innovative and creative ways of engaging with our customers across multiple channels and surfaces - email, in-product, webinars, Academy, community, etc
Collaborate with customer lifecycle marketing, growth, and other key experience teams to build out a holistic customer experience
Work with our Scaled & High Touch partners to bring digital engagements to their customers, optimizing coverage across their books of business
Inform our Customer Education Content roadmap and collaborate with our learning experience designers to create new content for customers
Collaborate with our other key programs such as voice of customer, enterprise community, and scale community

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family
All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs)

Fulltime

New

Senior Program Manager, Digital Customer Success

The Senior Program Manager, Digital Customer Success will join our rapidly growi...

Location

United States , Chicago

Salary:

137700.00 - 164475.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

8+ years of experience in Customer Experience, Customer Success, Success/Sales/ Market Ops, or Support in B2B SaaS companies
3+ years of experience in a customer facing role, ideally quota carrying, such as sales, success, solutions engineering, or paid support
3+ years of experience building digital first, multi-channel customer engagement programs with a proven track record of improved activations, adoption and customer retention
Experience working with GTM field teams and designing “signals”/escalation points for low touch or high touch human engagement
Ability to run complex, simultaneous, cross-functional initiatives
Ability to convert a futuristic vision into strategically executable projects and tactical action plans with measurable results
Experience leveraging customer and user engagement platforms like (Intercom, CSPs, Pendo, Groove, Marketo, etc.)
Strong analytical and program management skills with an aptitude for working with data
Expertise identifying trends through data analysis and turning insights into actionable outcomes
Experience with Tableau, Looker, Power BI

Job Responsibility

Responsible for the success and retention of our Digital segment of customers - tracking towards GRR and other product adoption goals
Inspecting the segment, identifying/evaluating trends, proposing and building out solutions, all with the goal of influencing customer retention and product adoption
Leveraging our tech stack & data insights to build personalized, targeted, omni-channel experiences that support customers throughout their journey and drive towards their desired business outcomes
Leveraging data and customer research insights to identify and build “signals”/key points of friction or opportunity where it would be valuable to have an entry point to a low touch or high touch motion
Gaining a deep understanding of our customers using research, interviews and data analysis to improve their experience and remove points of friction
Collaborating and aligning cross-functionally to develop innovative and creative ways of engaging with our customers across multiple channels and surfaces - email, in-product, webinars, Academy, community, etc
Collaborating with customer lifecycle marketing, growth, and other key experience teams to build out a holistic customer experience
Working with our Scaled & High Touch partners to bring digital engagements to their customers, optimizing coverage across their books of business
Informing our Customer Education Content roadmap and collaborating with our learning experience designers to create new content for customers
Collaborating with our other key programs such as voice of customer, enterprise community, and scale community

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Senior Product Manager, Pricing, Monetization and Billing Systems

As a Pricing, Monetization, and Billing Systems Product Manager at Apollo.io, yo...

Location

United States

Salary:

187000.00 - 240000.00 USD / Year

Apollo.io

Expiration Date

Until further notice

Requirements

6+ years of experience in Product Management, preferably in Monetization, Billing Systems, Pricing, or Product-Led Growth (PLG) at a B2B SaaS company
Hands-on experience with Stripe or similar billing platforms, including subscription logic, invoicing, discounting, and pricing APIs
Proven success building B2B billing products for one-time and recurring use cases, including pricing models, billing runs/schedules, and subscription management, ramps, tiers, bundles, usage-based pricing etc.
Deep understanding of how B2B SaaS businesses transact — from self-serve purchases to enterprise contracts, renewals, and expansions
Demonstrated ability to build pricing governance and infrastructure, ensuring clarity and consistency across offers
Financial acumen: experience with profitability modeling, unit economics, and forecasting revenue impact of pricing decisions
Strong analytical and research skills
experienced with both quantitative (SQL, Looker, Amplitude) and qualitative (VoC, interviews, market studies) methods
Proven ability to lead cross-functional alignment with engineering, finance, GTM, and leadership teams
Excellent communication and storytelling skills — able to influence and drive consensus on complex pricing and system topics

Job Responsibility

Design and Launch Pricing & Packaging Capabilities: Own pricing and packaging initiatives end-to-end — define requirements, partner with engineering, and monitor business KPIs such as ARR, ARPU, ARPA, and NDR
Lead Monetization Experiments: Design and run A/B tests to optimize pricing, feature gating, freemium-to-paid conversion, upsell flows, and trial experiences
Drive Data-Driven Decisions: Use analytics (SQL, Amplitude, Looker) and customer research to measure and understand the revenue impact of pricing and packaging changes
Build Pricing Infrastructure and Governance: Create frameworks for SKU hierarchy, discounting logic, offer rationalization, and pricing governance to ensure consistency across teams
Inform Strategy through Market and Customer Insights: Conduct competitive pricing analysis, Win/Loss research, and Voice-of-Customer studies to inform monetization direction
Partner on Go-to-Market Execution: Collaborate with sales, marketing, enablement, and finance to operationalize pricing changes, build pricing tools, and deliver internal training
Influence and Communicate Effectively: Present monetization strategies and tradeoffs to executive leadership, ensuring alignment across product, finance, and GTM teams
Own Apollo’s Billing Platform: Define and evolve Apollo’s end-to-end billing capabilities across one-time and recurring billing, subscriptions, invoicing, discounts, bundles, and SKU catalog
Partner with Engineering to Build Scalable Billing Systems: Translate business needs into product requirements that enable flexible billing runs, pricing schedules, and recurring/one-time models on Stripe
Build Advanced Billing Models: Implement pricing constructs such as tiers, ramps, bundles, and usage-based components in a unified billing architecture

What we offer

equity
company bonus or sales commissions/bonuses
401(k) plan
at least 10 paid holidays per year, flex PTO, and parental leave
employee assistance program and wellbeing benefits
global travel coverage
life/AD&D/STD/LTD insurance
FSA/HSA and medical, dental, and vision benefits

Fulltime

Senior Research Manager, Enterprise & Platform

Atlassian

Location:
United States , San Francisco ▼
Austin
Mountain View
Seattle
Remote

Category:
Research and Development

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 19, 2025

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Location:United States , San Francisco ▼AustinMountain ViewSeattleRemote

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Job Description:

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Job Posted:March 19, 2025

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