CrawlJobs Logo

Senior Research Engineer - Dynamics 365 Contact Center

https://www.microsoft.com/ Logo

Microsoft Corporation

Location Icon

Location:
Czech Republic , Prague

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We are looking for a Senior Research Engineer to join our team. As a Senior Research Engineer for Dynamics Contact Center Team, you will play a pivotal role in advancing Microsoft's mission to empower every individual and organization on the planet to achieve more. You will contribute to the development and integration of cutting-edge AI technologies into Microsoft products and services, ensuring they are inclusive, ethical, and impactful. You will collaborate across product, research and engineering teams to bring innovative solutions to life, applying your expertise in machine learning, data science, and AI to solve complex problems. Your work will directly influence product direction and customer experiences. AI Mission and Impact We are in an era of unprecedented innovation and openness. As Microsoft continues to lead in AI, we are seeking individuals to help tackle some of the most exciting and meaningful challenges in the field. Our vision is to build a truly open architecture platform that enables users to summon tailored AI agents to drive real-world outcomes. This role will combine AI knowledge with applied science expertise, and demonstrate a growth mindset and customer empathy. Join us in shaping the future of AI agents. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Job Responsibility:

  • Build collaborative relationships with product and business groups to deliver AI-driven impact
  • Research and implement state-of-the-art using foundation models, prompt engineering, RAG, graphs, multi-agent architectures, as well as classical machine learning techniques
  • Fine-tune foundation models using domain-specific datasets
  • Evaluate model behavior on relevance, bias, hallucination, and response quality via offline evaluations, shadow experiments, online experiments, and ROI analysis
  • Build rapid AI solution prototypes, contribute to production deployment of these solutions, debug production code, support MLOps/AIOps
  • Contribute to papers, patents, and conference presentations
  • Translate research into production-ready solutions and measure their impact through A/B testing and telemetry that address customer needs
  • Ability to use data to identify gaps in AI quality, uncover insights and implement PoCs to show proof of concepts
  • Demonstrate deep expertise in AI subfields (e.g., deep learning, Generative AI, NLP, muti-modal models) to translate cutting-edge research into practical, real-world solutions that drive product innovation and business impact
  • Share insights on industry trends and applied technologies with engineering and product teams
  • Formulate strategic plans that integrate state-of-the-art research to meet business goals
  • Maintain clear documentation of experiments, results, and methodologies
  • Share findings through internal forums, newsletters, and demos to promote innovation and knowledge sharing
  • Apply a deep understanding of fairness and bias in AI by proactively identifying and mitigating ethical and security risks—including XPIA (Cross-Prompt Injection Attack) unfairness, bias, and privacy concerns—to ensure equitable and responsible outcomes
  • Ensure responsible AI practices throughout the development lifecycle, from data collection to deployment and monitoring
  • Contribute to internal ethics and privacy policies and ensure responsible AI practice throughout AI development cycle from data collection to model development, deployment, and monitoring
  • Deep understanding of small and large language models architecture, Deep learning, fine tuning techniques, multi-agent architectures, classical ML, and optimization techniques to adapt out-of-the-box solutions to particular business problems
  • Prepare and analyze data for machine learning, identifying optimal features and addressing data gaps
  • Develop, train, and evaluate machine learning models and algorithms to solve complex business problems, using modern frameworks and state-of-the-art models, open-source libraries, statistical tools, and rigorous metrics
  • Address scalability and performance issues using large-scale computing frameworks

Requirements:

  • Bachelor's Degree in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND related experience (e.g., statistics predictive analytics, research)
  • OR Master's Degree in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND related experience (e.g., statistics, predictive analytics, research)
  • OR Doctorate in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND related experience (e.g., statistics, predictive analytics, research)
  • OR equivalent experience
  • Experience developing and deploying live production systems, as part of a product team
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
  • These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Nice to have:

  • Master's Degree in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND extensive related experience (e.g., statistics, predictive analytics, research)
  • OR Doctorate in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND related experience (e.g., statistics, predictive analytics, research)
  • OR equivalent experience
  • Experience creating publications (e.g., patents, libraries, peer-reviewed academic papers)
  • Experience presenting at conferences or other events in the outside research/industry community as an invited speaker
  • Experience conducting research as part of a research program (in academic or industry settings)
  • Experience developing and deploying live production systems, as part of a product team
  • Experience developing and deploying products or systems at multiple points in the product cycle from ideation to shipping
  • Experience across the product lifecycle from ideation to shipping

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Microsoft Corporation - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon
PREMIUM
More languages and countries
+ Unlock 2204 hidden job offers
Languages
English Čeština Deutsch Ελληνικά Español Français +15
Countries
United States United Kingdom India Canada Australia +
See plans
Plans from $2.99 / month

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Research Engineer - Dynamics 365 Contact Center

District Support Pharmacist

At CVS Health, we are focused on transforming health care for our customers and ...
Location
Location
United States , Lafayette
Salary
Salary:
60.00 - 76.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
August 04, 2026
Flip Icon
Requirements
Requirements
  • Active Pharmacist License in the state where the Store is located
  • Active National Provider Identifier (NPI)
  • Not on the DEA Excluded Parties list
  • Ability to travel within a reasonable radius to support market staffing as business needs require
  • Regular and predictable attendance, including nights and weekends
  • Ability to complete required training within designated timeframe
  • Attention and Focus: Ability to concentrate on a task over a period of time
  • Ability to pivot quickly from one task to another to meet patient and business needs
  • Ability to confirm prescription information and label accuracy, ensuring patient safety
  • Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner
Job Responsibility
Job Responsibility
  • Living our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices
  • Traveling the district to fill pharmacist shifts as scheduled by the District Performance Coordinator (DPC)
  • overseeing the pharmacy and serving as the Pharmacy Manager’s proxy during bench shifts without overlap
  • Supporting safe and accurate prescription fulfillment by following—and directing the pharmacy team to follow—pharmacy workflow procedures and utilizing the safety guardrails at every workstation
  • Assumes Pharmacy Manager’s day-to-day duties when serving as the only or the primary pharmacist-on-duty
  • Contributing to positive patient experiences by showing empathy and genuine care and coaching the pharmacy team to do the same: demonstrating compassionate care, collaborating with the patient’s total healthcare team, and proactively resolving insurance and/or medication issues
  • Proactively offering and delivering immunizations to keep patients healthy
  • engaging and supporting Pharmacy Technicians to learn to immunize
  • Supporting the effective management of pharmacy inventory in all pharmacies worked by following—and guiding the pharmacy team to follow—all inventory best practices, with a special focus on protecting cold chain products for our patients and our business
  • Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
What we offer
What we offer
  • dental
  • vision
  • wellness resources
  • employee discounts
  • access to certain voluntary benefits
  • other programs
  • Parttime
Read More
Arrow Right

Staff Accountant

We are looking for a detail-oriented Staff Accountant to support core accounting...
Location
Location
United States , Austin
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Reconcile bank activity and resolve discrepancies to help ensure complete and accurate cash reporting
  • Track prepaid expenses, maintain supporting schedules, and record amortization in accordance with accounting guidelines
  • Review and reconcile corporate card and purchasing card transactions while following internal expense policies
  • Manage incoming mail related to accounting operations and coordinate the preparation and printing of checks
  • Prepare journal entries with appropriate documentation and post them accurately to the general ledger
  • Support day-to-day general ledger activity by researching variances and assisting with account analysis
  • Use Workday or a comparable financial system to process transactions, maintain records, and support reporting needs
  • Experience in a Staff Accountant or similar accounting role supporting general ledger activities
  • Hands-on knowledge of bank reconciliations, prepaid accounting, and journal entry preparation
  • Familiarity with corporate card or company credit card reconciliation processes
Job Responsibility
Job Responsibility
  • Reconcile bank activity and resolve discrepancies to help ensure complete and accurate cash reporting
  • Track prepaid expenses, maintain supporting schedules, and record amortization in accordance with accounting guidelines
  • Review and reconcile corporate card and purchasing card transactions while following internal expense policies
  • Manage incoming mail related to accounting operations and coordinate the preparation and printing of checks
  • Prepare journal entries with appropriate documentation and post them accurately to the general ledger
  • Support day-to-day general ledger activity by researching variances and assisting with account analysis
  • Use Workday or a comparable financial system to process transactions, maintain records, and support reporting needs
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Gate City
Salary
Salary:
16.00 - 24.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
July 04, 2026
Flip Icon
Requirements
Requirements
  • Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
  • If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
  • If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
  • State-level licensure and national certification requirements vary by state
  • Regular and predictable attendance, including nights and weekends
  • Ability to complete required training within designated timeframe
  • Attention and Focus: Ability to concentrate on a task over a period of time
  • Ability to pivot quickly from one task to another to meet patient and business needs
  • Ability to confirm prescription information and label accuracy, ensuring patient safety
  • Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner
Job Responsibility
Job Responsibility
  • Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
  • Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
  • Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
  • keeping patients healthy by offering immunizations and other services at the register and over the phone
  • and demonstrating compassionate care by solving or escalating patient problems
  • Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
  • Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
  • actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
  • Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
  • voluntarily traveling to stores in the market to work shifts as needed by the business
What we offer
What we offer
  • dental
  • vision
  • wellness resources
  • employee discounts
  • access to certain voluntary benefits
  • Parttime
Read More
Arrow Right

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Edmond
Salary
Salary:
16.00 - 24.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
July 04, 2026
Flip Icon
Requirements
Requirements
  • Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
  • If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
  • If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
  • State-level licensure and national certification requirements vary by state
  • Regular and predictable attendance, including nights and weekends
  • Ability to complete required training within designated timeframe
  • Attention and Focus: Ability to concentrate on a task over a period of time
  • Ability to pivot quickly from one task to another to meet patient and business needs
  • Ability to confirm prescription information and label accuracy, ensuring patient safety
  • Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner
Job Responsibility
Job Responsibility
  • Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
  • Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
  • Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
  • keeping patients healthy by offering immunizations and other services at the register and over the phone
  • and demonstrating compassionate care by solving or escalating patient problems
  • Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
  • Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
  • actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
  • Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
  • voluntarily traveling to stores in the market to work shifts as needed by the business
What we offer
What we offer
  • dental
  • vision
  • wellness resources
  • employee discounts
  • access to certain voluntary benefits
  • Parttime
Read More
Arrow Right

Erp Financial Business Analyst

Our client, a private, growing manufacturing company is seeking an ERP Financial...
Location
Location
United States , Spring
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Prior experience in an accounting role as a Senior Accountant having worked through Month End Close and prepare financial statements
  • 5+ years of ERP or business systems experience (NetSuite strongly preferred)
  • Background in manufacturing, distribution, or supply chain environments
  • Degree in Accounting or Finance
  • Strong understanding of finance, inventory, and operational processes
  • Proven ability to lead cross-functional projects and drive system improvements
  • Advanced Excel and reporting skills with a data-driven mindset
  • 5+ years of experience in business analysis, financial systems, or a related role
  • Strong hands-on experience with NetSuite in a finance, manufacturing, or distribution environment
  • Solid background in financial analysis, including KPI development, inventory valuation, and ad hoc reporting
Job Responsibility
Job Responsibility
  • Act as the in-house NetSuite expert—leading configuration, enhancements, and system optimization
  • Improve manufacturing workflows, BOM structures, MRP/demand planning, and inventory processes
  • Partner with internal teams and external NetSuite resources to scope, test, and deploy system improvements
  • Translate business needs into scalable ERP solutions and manage projects from concept through rollout
  • Build dashboards, KPIs, and reports to support operational performance and financial decision-making
  • Support inventory, costing, and product-line profitability insights across manufactured and distributed products
What we offer
What we offer
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
Read More
Arrow Right

Customer Service Representative

Location
Location
United States of America , Mobridge
Salary
Salary:
Not provided
https://www.circlek.com Logo
Circle K
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Selling products to customers
  • Providing excellent customer care
  • Communication and friendly conversation
  • Performing at a quick pace while having fun
  • Working as part of a team to accomplish daily goals
  • Coming up with great ideas to solve problems
  • Thinking quickly and offering suggestions
Job Responsibility
Job Responsibility
  • You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program
  • work around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers
  • provide regular and predicable onsite attendance
  • interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store
What we offer
What we offer
  • Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
  • Flexible Schedules
  • Weekly Pay
  • Weekly Bonus Potential
  • Large, Stable Employer
  • Fast Career Opportunities
  • Work With Fun, Motivated People
  • Task Variety
  • Paid Comprehensive Training
  • 401K With a Competitive Company Match
  • Parttime
Read More
Arrow Right

Float Patient Relations Manager

We're building a world of health around every individual — shaping a more connec...
Location
Location
United States , Independence
Salary
Salary:
21.10 - 40.90 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
October 28, 2026
Flip Icon
Requirements
Requirements
  • Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.
  • US work authorization
  • Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary) as required by center's demographics
  • Experience with helping patients or customers understand their insurance coverage
  • A passion for working with others to create an unmatched patient experiences
  • A problem-solving orientation and a flexible and positive attitude
  • Sales background preferred
  • Experience with and a supportive attitude toward our patient population of older adults
  • CRM experience a plus
  • Bachelor degree preferred, or equivalent experience
Job Responsibility
Job Responsibility
  • Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan
  • Serve as internal resource in the clinic on insurance questions for providers and staff
  • Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)
  • Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage
  • Manage the welcome visit and orientation process for new Oak Street Health patients
  • Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs
  • Support the clinic management team on operational activities as needed, including scheduling and billing
  • Provide exceptional customer service
  • Foster patient engagement through the design and execution of events, including center tours
  • Other duties as assigned
What we offer
What we offer
  • medical, dental, and vision coverage
  • paid time off
  • retirement savings options
  • wellness programs
  • CVS Health bonus, commission or short-term incentive program
  • Fulltime
Read More
Arrow Right

Security Officer - Part Time

Allied Universal®, North America's leading security and facility services compan...
Location
Location
United States , Indianapolis
Salary
Salary:
17.22 USD / Hour
aus.com Logo
Allied Universal®
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Loss prevention experience is preferred
  • Customer service experience is preferred
  • The ability to lift more than 20 pounds is preferred
  • Access control and/or badge experience is preferred
  • X-ray screening experience is preferred
  • Be at least 18 years of age for unarmed roles
  • 21+ years of age for armed roles
  • Possess a high school diploma or equivalent
  • As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws
  • Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws
Job Responsibility
Job Responsibility
  • Provide customer service by carrying out security-related screening procedures, site-specific policies, and/or appropriate emergency response activities at a logistics and distribution location
  • Screen employees, visitors, packages, and/or deliveries entering or exiting the location in accordance with site procedures and access requirements
  • Respond to incidents and critical situations in a calm, problem-solving manner, documenting observations and reporting concerns to site contacts and/or Allied Universal leadership
  • Monitor entry points, verify credentials, and help to deter unauthorized access to shipping, receiving, and other restricted areas
  • Conduct regular and random patrols around the business and perimeter, noting unusual activity, operational issues, and/or conditions that may need attention
What we offer
What we offer
  • Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more
  • Career Growth: Get paid training and access to career growth opportunities
  • Financial Benefits: Participate in our retirement savings plan to invest in your future
  • Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program
  • Parttime
Read More
Arrow Right