Senior Representative I, Customer Solutions Job at ServiceRocket (Metro Manila)

Senior Representative I, Customer Solutions

This role is a key member of our sales team, focused on finding and driving both...

Location

Australia , Sydney

Salary:

Not provided

ServiceRocket

Expiration Date

Until further notice

Requirements

Typically requires a minimum of 6 years of related experience with a Bachelor’s degree
or 4 years and a Master’s degree
or equivalent experience
Proven track record of closing large complex enterprise deals
Atlassian technology knowledge and experience is a huge plus
Proven track record working in B2B environments/marketplaces
Experience in working with Tech or IT Services companies
Experience in developing strategic customer relationships and partnerships
Excellent communication, presentation and negotiation skills
Self-motivated, results-oriented and driven to exceed expectations

Job Responsibility

Build and maintain lasting relationships with customers and partners by understanding their focus, anticipating their needs, and solving their problems
Perform prospecting activities such as cold calling and networking
Generate leads, manage pipeline, update forecast, develop and execute account plans
Close opportunities to achieve sales targets
Follow up with customers regularly to ensure needs are being met and to identify opportunities
Maintain CRM and accounts plans for customers and prospects
Coordinate internal and external resources to improve customers' experience
Stay current with ServiceRocket's offerings and industry trends
Host product demonstrations, webinars and other online events to educate customers and prospects
Illustrate the value of ServiceRocket's products and services to create growth opportunities

What we offer

Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit
Stock options: you have the opportunity to participate in the ownership of the company
Health insurance: we support you and your family–your well-being matters
Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location
Career pathways program: you can grow horizontally, vertically, or any way you want
Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness
Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture

Fulltime

Senior Customer Solutions Consultant

At Confluent, one of our core values is to Earn Our Customers’ Love. As a Senior...

Location

Spain , Barcelona

Salary:

65000.00 - 76400.00 EUR / Year

Confluent

Expiration Date

Until further notice

Requirements

Analytical skills – the ability to spot patterns, inconsistencies, and areas of opportunity
Strategic thinking – using multiple inputs to shape customer-focused insights and long-term planning
Communication mastery – Excellent presentation and communication skills, capable of explaining complex issues and solutions to a highly skilled and experienced audience. Delivering clear, structured, assertive messaging to various technical and business stakeholders
Learning agility – adapting quickly to new contexts and a strong interest in new technologies
Strong motivation and ambition to consistently grow and develop in a dynamic, high-growth environment
Proficiency in English – written and verbal

Job Responsibility

Be a Trusted Technical Partner for Customers: Build long-term relationships with enterprise customers, positioning yourself as their go-to technical advisor. Guide them on architectural best practices, integration patterns, and scalability strategies that maximise the value of the Confluent platform
Drive Customer Outcomes: Take ownership of customer success by ensuring their deployments' technical health and maturity. Anticipate challenges, proactively propose solutions, and influence technical decision-making to align with strategic business goals
Collaborate Across Teams with Impact: Partner closely with Sales, Customer Success, and Product to represent the customer’s voice. Translate technical insights into actionable recommendations and drive cross-functional alignment that accelerates customer adoption
Provide Analytical & Strategic Advisory: Analyse customer environments to uncover opportunities for optimisation, performance tuning, and advanced use cases (e.g., Flink, networking, disaster recovery). Shape customer roadmaps through data-driven recommendations and position Confluent as a trusted long-term partner

What we offer

Remote-First Work
Robust Insurance Benefits
Flexible Time Away
The Best Teammates
Experience Ambassadors
Open and Honest Culture
Well-Being and Growth
Offers Equity
Offers Commission

Fulltime

Customer Care Senior Representative

As a Customer Care Associate, you will be a leading Brand Ambassador serving as ...

Location

Philippines , Metro Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset
English
Interactive customer service environment required
Related experience in the food and/or retail industry considered an asset
Strong and developed oral and written communication skills, including typing, spelling, and grammar
Demonstrated ability to implement change efforts
Ability to learn new skills/concepts and apply this knowledge quickly and accurately
Advanced knowledge of PCs and familiarity with system navigation
Positive attitude and demonstrated ability to get along with others
Professional, empathetic, and naturally caring conversational style

Job Responsibility

Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions
To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times
Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided
Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment
Remain current on program and product information by being committed to continuous learning
Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data

Fulltime

Customer Care Senior Representative

As a Customer Care Associate, you will be a leading Brand Ambassador serving as ...

Location

Philippines , Metro Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset
English
Interactive customer service environment required
Related experience in the food and/or retail industry considered an asset
Strong and developed oral and written communication skills, including typing, spelling, and grammar
Demonstrated ability to implement change efforts
Ability to learn new skills/concepts and apply this knowledge quickly and accurately
Advanced knowledge of PCs and familiarity with system navigation
Positive attitude and demonstrated ability to get along with others
Professional, empathetic, and naturally caring conversational style

Job Responsibility

Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions
To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times
Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided
Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment
Remain current on program and product information by being committed to continuous learning
Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data

Fulltime

New

Customer Care Senior Representative

As a Customer Care Associate, you will be a leading Brand Ambassador serving as ...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset
English
Interactive customer service environment required
Related experience in the food and/or retail industry considered an asset
Strong and developed oral and written communication skills, including typing, spelling, and grammar
Demonstrated ability to implement change efforts
Ability to learn new skills/concepts and apply this knowledge quickly and accurately
Advanced knowledge of PCs and familiarity with system navigation
Positive attitude and demonstrated ability to get along with others
Professional, empathetic, and naturally caring conversational style

Job Responsibility

Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions
To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times
Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided
Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment
Remain current on program and product information by being committed to continuous learning
Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Fulltime

Customer Care Senior Representative

Location

Philippines , Metro Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset
English
Interactive customer service environment required
Related experience in the food and/or retail industry considered an asset
Strong and developed oral and written communication skills, including typing, spelling, and grammar
Demonstrated ability to implement change efforts
Ability to learn new skills/concepts and apply this knowledge quickly and accurately
Advanced knowledge of PCs and familiarity with system navigation
Positive attitude and demonstrated ability to get along with others
Professional, empathetic, and naturally caring conversational style

Job Responsibility

Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions
To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times
Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided
Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment
Remain current on program and product information by being committed to continuous learning
Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data

Fulltime

Customer Care Senior Representative

As a Customer Care Associate, you will be a leading Brand Ambassador serving as ...

Location

Philippines , Metro Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset
English
Interactive customer service environment required
Related experience in the food and/or retail industry considered an asset
Strong and developed oral and written communication skills, including typing, spelling, and grammar
Demonstrated ability to implement change efforts
Ability to learn new skills/concepts and apply this knowledge quickly and accurately
Advanced knowledge of PCs and familiarity with system navigation
Positive attitude and demonstrated ability to get along with others
Professional, empathetic, and naturally caring conversational style

Job Responsibility

Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions
To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times
Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided
Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment
Remain current on program and product information by being committed to continuous learning
Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data

Fulltime

Customer Care Senior Representative

The Customer Care Senior Representative will act as a Brand Ambassador, providin...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset
English
Interactive customer service environment required
Related experience in the food and/or retail industry considered an asset
Strong and developed oral and written communication skills, including typing, spelling, and grammar
Demonstrated ability to implement change efforts
Ability to learn new skills/concepts and apply this knowledge quickly and accurately
Advanced knowledge of PCs and familiarity with system navigation
Positive attitude and demonstrated ability to get along with others
Professional, empathetic, and naturally caring conversational style

Job Responsibility

Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions
To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times
Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided
Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment
Remain current on program and product information by being committed to continuous learning
Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data

Fulltime

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Senior Representative I, Customer Solutions

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