Senior Representative I, Customer Solutions

• Build and maintain lasting relationships with customers and partners by understanding their focus, anticipating their needs, and solving their problems
• Perform prospecting activities such as cold calling and networking
• Generate leads, manage pipeline, update forecast, develop and execute account plans
• Close opportunities to achieve sales targets
• Follow up with customers regularly to ensure needs are being met and to identify opportunities
• Maintain CRM and accounts plans for customers and prospects
• Coordinate internal and external resources to improve customers' experience
• Stay current with ServiceRocket's offerings and industry trends
• Host product demonstrations, webinars and other online events to educate customers and prospects
• Illustrate the value of ServiceRocket's products and services to create growth opportunities
• Participate in brainstorming, office activities, staff meetings, and client meetings
• Research and assist with program development for existing customers and new prospects

• Typically requires a minimum of 6 years of related experience with a Bachelor’s degree
• or 4 years and a Master’s degree
• or equivalent experience
• Proven track record of closing large complex enterprise deals
• Atlassian technology knowledge and experience is a huge plus
• Proven track record working in B2B environments/marketplaces
• Experience in working with Tech or IT Services companies
• Experience in developing strategic customer relationships and partnerships
• Excellent communication, presentation and negotiation skills
• Self-motivated, results-oriented and driven to exceed expectations
• Competency in the typical back office support tools and CRM software
• Ability to work hybrid and visit customer's office as required

Atlassian technology knowledge and experience is a huge plus

• Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit
• Stock options: you have the opportunity to participate in the ownership of the company
• Health insurance: we support you and your family–your well-being matters
• Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location
• Career pathways program: you can grow horizontally, vertically, or any way you want
• Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness
• Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture