Senior Representative, Contact Center Job at Mastercard (Harrogate)

HR Contact Center Representative

Arrow Electronics is a global provider of products, services, and solutions to i...

Location

Mexico , Tlaquepaque, JAL

Salary:

18508.33 - 21416.67 MXN / Month

Arrow Electronics

Expiration Date

Until further notice

Requirements

Excellent verbal and written communication
must be fluent in English
Minimum 1 year of HR service center experience in Mexico and USA’s inquiries
Bachelor's degree in HR or business-related field required
Proficient with Microsoft Office products, such as Word, Excel, and Outlook
Skilled in preparing clear and concise documents
Ability to establish and maintain effective working relationships in a team environment
Ability to prioritize, organize, and perform multiple work assignments simultaneously while meeting assigned deadlines
Ability to maintain confidentiality and handle highly sensitive/confidential information
Ability to demonstrate effective customer services skills

Job Responsibility

Respond to questions on basic HR practices, process and policies, available for Mexico, USA, and other countries, via multiple channels within our HR Solutions center (e.g., e-mail, phone, chat, and case management system)
Answer basic HR policy-related questions for managers, employees and coworkers in Mexico, USA and other countries and escalate as appropriate
Fields general, straightforward inquiries from candidates, recruiters, and hiring managers
escalates inquiries to senior team members and/or management as necessary
Educate clients in Mexico of services available to them and ensure accountability towards self-service tools such as Workday, HR Connect, and other systems
Participates in special projects and performs other duties as assigned
Utilize Workday to process specific employee-related transactions, in addition to auditing work performed by other members of the team
Continuously create and define process improvement

What we offer

30 days of Christmas bonus
40% vacation premium
12 vacation days plus 2 floating days, sick days and holidays
Vision and Dental Assistance
Life Insurance
Healthcare Insurance
10% Food/Pantry Vouchers
Restaurant Vouchers
13% Savings Fund
Wellbeing program for all employees

Fulltime

New

Business Development Specialist

Business Development Specialist - Join Our Big-Hearted Team. Are you ready to ma...

Location

United States , Surprise

Salary:

65000.00 - 75000.00 USD / Year

Sun Health

Expiration Date

Until further notice

Requirements

Bachelor's degree in a business-related field or 3 years of relevant experience required
Masters preferred
Three or more years of experience in insurance sales, senior living sales, or healthcare environment sales preferred
Demonstrated ability to achieve or exceed established referral/sales goals, preferably in a consultative sales capacity
Experience with CRM software (1 year) and digital marketing tools and techniques
Minimum 2 years in leadership capacity preferred
Ability to travel in own vehicle, and travel outside the office up to 75% of the time
current Driver's license and auto insurance is required

Job Responsibility

Complete strategic outside sales calls with current and potential referral sources that result in increased membership to Sun Health at Home (SHAH) and Vibrant Life Choices (VLC)
Manage the sales process by understanding prospective members' needs and educating them about Sun Health at Home's services and Vibrant Life Choice programs
Work assigned leads from initial contact through closing, including conducting timely home visits and providing appropriate follow-up communication
Must be able to work leads independently, conduct home visits, and successfully close sales to meet or exceed individual and team goals
Strategize with the Executive Director on creative ways to develop new opportunities and nurture existing relationships
Identify new referral prospects and develop strategic plans for establishing and nurturing positive business relationships
Interface regularly with professionals in the local area, such as fiduciaries, human resource directors, financial planners, insurance providers, social workers, ancillary care providers, non-profit organizations, senior centers, religious organizations, and related professionals
Schedule face-to-face meetings and provide education on Sun Health at Home to establish referral relationships
Conduct educational presentations to outside organizations (e.g., Rotary, clubs, etc.) to promote the product offering
Based on marketplace feedback and individual experience, participate in and respond to creative, results-driven marketing concepts to drive new lead generation

What we offer

Comprehensive health benefits (Medical, Dental & Vision)
401k with immediate vesting and up to 4% employer match
Tuition Reimbursement
Exclusive discounts through The Employee Network
Access to the Employee Association, supporting team members in need

Fulltime

Principal Atlassian Consultant

We’re seeking an accomplished Principal Atlassian Consultant to join our Atlassi...

Location

United States of America

Salary:

Not provided

Modus Create

Expiration Date

Until further notice

Requirements

7+ years of consulting or enterprise Atlassian administration experience
Extensive hands-on experience configuring and administering Jira, Confluence, and JSM in complex, multi-project environments
Proven success in leading migrations, process transformations, or enterprise implementations
Strong organizational skills and ability to manage multiple parallel engagements
Exceptional written, verbal, and virtual facilitation skills
Atlassian Certifications (ACP-120, ACP-620, ACP-420, etc.) strongly preferred

Job Responsibility

Lead Strategic Engagements: Own end-to-end delivery for Atlassian consulting projects — from discovery through post-implementation stabilization
Facilitate customer discovery workshops to define business outcomes, tool architecture, and process alignment
Oversee multiple concurrent work streams, delegate effectively to junior consultants, and act as the Delivery Lead / Project Manager for enterprise engagements
Create client enablement materials (Confluence playbooks, video tutorials, live training) to drive long-term adoption and success
Atlassian Product Mastery: Deep, hands-on expertise with Jira Software, Jira Service Management, Confluence, and Atlassian Marketplace apps
Experience implementing Enterprise Service Management (ESM) use cases — including Incident, Problem, and Change Management processes — integrated with alerting, monitoring, and ITOM tools (e.g., PagerDuty, Opsgenie, ServiceNow, Datadog, Splunk)
Skilled in Atlassian Cloud Enterprise, Atlassian Guard, and Atlassian Intelligence (AI) capabilities, including automation, predictive analytics, and Rovo agent integration
Ability to advise clients on tool rationalization and modernization across the Teamwork, Strategy, and Service Management Collections
Cloud Migrations & Platform Architecture: Proven experience leading Atlassian Data Center → Cloud migrations, including app assessments, data cleanup, migration planning, and post-cutover optimization
Understanding of Cloud architecture, data residency, and governance best practices

What we offer

Remote work with flexible working hours
Modus Global Office Program: on-demand access to private offices, meeting rooms, co-working spaces and business lounges in locations in over 120 countries
Employee Referral Program
Client Referral Program
Travel according to client or team needs
The chance to work side-by-side with thought leaders in emerging tech
Access to more than 12,000 courses with a licensed Coursera account
Possibility to obtain paid certification/courses if they align with company goals and are relevant to the employee's role

Fulltime

Eligibility & Financial Redetermination Representative

The Eligibility & Financial Redetermination Representative is responsible for as...

Location

United States , Newport News

Salary:

18.37 - 21.15 USD / Hour

InnovAge

Expiration Date

Until further notice

Requirements

Current knowledge of the Medicaid system/benefits in addition to community resources that are available to seniors and their families
High School diploma or GED required
Requires a valid state issued driver’s license, personal transportation, good driving record and auto insurance as required by law

Job Responsibility

Completes all re-determinations for InnovAge PACE participants assigned 30 days before case due date
Monitors the Medicaid aging report and works to clear aged items in a timely manner
Communicates the policies and procedures of Long Term Medicaid, Spousal Impoverishment, and Trusts to participants in a way that is easily understood by participants, families and caregiver(s)
Performs home visits and/or Day Center visits to complete all Medicaid redeterminations within required time frames in a manner that is most convenient and efficient for the participant
Assists participants, families and caretaker(s) in completing necessary paperwork needed for Medicaid re-determination including collaborating with county government technicians to assess additional documentation needed
Documents work and outcomes in the Participant Tracking System Record of Contact Notes and in the department tracking model
Organizes case load and working area in an efficient manner that allows information to be accessed when not available
Completes disenrollment forms for HMO’s and forward to supervisor in a timely manner
Processes participant/Intake/social worker housing forms and completes new supporting housing forms for all RV’s if there is a differential in income

What we offer

medical/dental/vision insurance
short and long-term disability
life insurance and AD&D
supplemental life insurance
flexible spending accounts
401(k) savings
paid time off
company-paid holidays

Fulltime

Field Service Specialist

Field Service Technicians are responsible for the performance of professional an...

Location

United States , Watertown

Salary:

80000.00 USD / Year

Balzac Paris

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Electrical Engineering or related discipline preferred or equivalent electrical or power electronics field experience or related military experience
Strong understanding of, or willingness to learn and adhere to, health and safety regulations and protocols including OSHA 1910 and NFPA 70E
Knowledge of, or willingness to learn, electrical code, transformers, power electronics, PDU, UPS, energy storage systems (ESS), and static transfer switches (STS)
Demonstrated ability to deliver the highest level of customer service while working independently
Demonstrated ability to plan travel, develop and execute complex scheduling of client site visits
Strong knowledge of, or willingness to learn, the energy conservation market
Ability to collect and synthesize information from multiple sources in order to execute a large and diverse number of projects, tasks and issues with professionalism and persistence
Able to effectively represent Powersmiths and effectively communicate with clients, contractors, commissioning agents, and others at varying technical levels
Ability to adhere to standards and ensure compliance with customers’ specific requirements on each project
Capable of working in a fast-paced entrepreneurial environment, managing and accurately completing multiple tasks within tight deadlines and in accordance with the project deliverables and customer requirements

Job Responsibility

Maintain excellence in safety ensuring that all work is performed in a safe and professional manner
Communicate, coordinate, and manage a complex schedule including arranging for travel and site access to highly secure environments (Military & Government facilities, sensitive banking, or other secure data centers, etc.)
Responsible for the accurate and timely performance of on-site activities and delivery of reports on time
Work closely with client engineers, contractors, and other contacts to meet project requirements and ensure customer satisfaction
Review and interpret work instructions, installation manuals, commissioning schedules and scripts, maintenance manuals, electrical drawings and one-line diagrams in order to accurately and safely execute work
Coordinate with technical support and management teams to ensure timely escalation of issues
Maintain a learning mindset to continuously improve knowledge and abilities needed to support Powersmiths and Socomec products and services
Meet general duties above while under the supervision of senior technicians/mentors
Learn and continuously apply safety policies and procedures to ensure safe completion of all activities
Develop a thorough understanding of site transformer surveys, transformer measurement and verification, and energy savings calculations

What we offer

Socomec offers an interesting, innovative work environment, and a competitive benefits package
Note that approved business expenses (travel, accommodation, etc.) are reimbursed through the company’s expense reporting system
Upon request, we will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process

Fulltime

Director of Memory Care

Location

United States , Palm Desert

Salary:

69000.00 - 82800.00 USD / Year

Atria Senior Living

Expiration Date

Until further notice

Requirements

Associate or Bachelor’s Degree in Social Services, Behavioral Health, Therapeutic Recreation, Nursing, or related field required
Two (2) to four (4) years of experience caring for people with dementia and developing and facilitating activity programs, preferably as a manager with a specialized dementia program
Knowledgeable about the disease process, the changes associated with dementia illnesses, how they affect the individual’s ability to function, and the adaptive strategies that help maintain a resident’s abilities
Experience facilitating family and caregiver support programs
Experience performing budget analysis, review, and control
Past experience supervising staff
Strong verbal and written communication skills
Good computer skills, including virtual communication such as Microsoft Teams, to participate in various meetings and trainings
Must possess a valid driver’s license
Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle)

Job Responsibility

The Life Guidance Director ensures that the Company’s philosophy is implemented and practiced within the Life Guidance neighborhood of the community
Maintain a positive and energetic environment for residents with dementia
Manage and supervise clinical and non-clinical Life Guidance (LG) staff, including the LGRSA and LGPS
Properly schedule and delegate assignments, provide direction, complete performance reviews (including input on pay adjustments), recruit, hire, and provide corrective action consistent with company policy, as well as provide support, direction, feedback, and training for such staff
Properly schedule clinical and non-clinical staff for their proper shifts
Execute and organize the daily programs for the Life Guidance neighborhood, including all required programs in the daily calendar of events, and ensure it is being implemented twenty-four (24) hours a day and seven (7) days a week
Work with the Support Center to provide community-specific programming options
Ensure each Life Guidance staff member has completed New Hire Orientation within the required time frame
Lead, direct, assist staff, and encourage learning by modeling the proper approaches and communication techniques
Conduct the monthly dementia in-service for all staff and maintain the necessary records to reflect the completion of training

What we offer

Competitive Pay
Paid Holidays & PTO
Comprehensive Health Plans including medical, vision, and dental coverage, company paid short term and long term disability, as well as other voluntary benefits such as critical illness coverage
Career Advancement Opportunities
Tuition Reimbursement (up to $5,250 a year)
Employee Loyalty Rewards Program
Retirement Savings Plan with Employer Match
Rewards & Recognition
Health & Safety

Fulltime

Finance Transactions Manager

As a Financial Operations Specialist you will hold the primary objective of furn...

Location

United Arab Emirates , Dubai

Salary:

Not provided

WebBeds

Expiration Date

Until further notice

Requirements

4–7 years of relevant experience, with at least 2-3 years managing AR/AP operations
Bachelor’s degree in finance, Accounting, Business Administration or a related discipline
Solid grasp of technical accounting principles
Proficiency in utilizing a structured ERP system, preferably SAP
Advanced knowledge of Excel, PowerBi
Exceptional ability in financial reporting and analysis
High level of judgement and discretion
Proven aptitude for cultivating positive relationships and engaging individuals across all organizational tiers
Highly adaptable to a dynamic business environment
Highly motivated with a methodical approach to resolving emerging challenges

Job Responsibility

Understanding of day-to-day finance operations, specifically accounts payable and accounts receivable
Champion automation and digital transformation initiatives to reduce manual dependencies and improve reporting timelines
Ensure monthly, half-year, and annual operational finance closing and reports for senior leadership
Work closely with internal and external auditors to support annual audits and ensure IFRS compliance. Ensure internal controls are implemented and followed
Update ECL matrix as at half -year and year-end to ensure IFRS compliance and calculation of any other provisions related to O2C and P2P balances and processes
Propose O2C and P2P processes improvements to increase efficiency and effectiveness
Generate reconciliations that bridge the gap between reported aged debtors and creditors figures with the Trial Balance and accounts, demonstrating a dedicated and systematic approach to reconciliation and reinforcing the value of accountability
Review DSO and DPO calculations for the company and align these metrics with locally sourced regional data, fostering a culture centered around analytics-driven decision-making and innovation
Offer insightful analysis across platforms, regions, destinations, and supply/sales channel categories, contributing to ongoing advancement and mitigating risk
Act as a point of contact for any queries with other finance teams, specifically with O2C and P2C teams, promoting open communication and collaboration

Fulltime

New

System Project Leader

For our client, an American automotive company and global product leader in prov...

Location

Poland , Kraków

Salary:

Not provided

Advisory Group TEST Human Resources

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in Electrical Engineering, Mechanical Engineering, or a related field (preferably with a focus on eDrive systems, power electronics, or electric machines)
Minimum 5 years of experience in the automotive industry, including 3+ years in project or technical project leadership roles
Proven background in power electronics, electric motors, driveline systems, and both hardware and embedded software development
Hands-on experience with complex mechatronic systems integrating electrical, mechanical, and software components
In-depth understanding of electrified vehicle architectures, hybrid/electric vehicle operations, and system-level trade-offs
Strong analytical mindset with proficiency in structured problem-solving techniques (e.g., 8D, root cause analysis)
Practical knowledge of ASPICE, Functional Safety (ISO 26262), and Cybersecurity standards
Familiarity with safety analysis tools and methods such as FMEA, DFMEA, FMEDA, and FTA
Excellent leadership and coaching abilities, fostering collaboration within multicultural, cross-functional teams
Fluent in English (German or French proficiency is a plus)

Job Responsibility

Provide leadership and direction to a global engineering team to ensure the successful delivery of assigned projects or product lines
Conduct system-level activities such as requirements definition, architecture development, and design integration
Serve as the primary technical liaison for the customer, translating product requirements into actionable engineering tasks and deliverables
Interpret customer needs and translate them into feasible, competitive, and manufacturable product concepts
Lead technical assessments and negotiations related to change requests, evaluating cost, timing, and design impact
Manage trade-offs between hardware, power electronics, and eMotor domains to achieve optimal overall performance
Create and maintain detailed engineering schedules, monitoring progress throughout design, testing, and validation phases
Ensure all engineering deliverables are provided on time and to the expected quality standards
Partner closely with Program Management to align cross-functional engineering tasks and milestones
Identify, assess, and mitigate project risks throughout the product development cycle

What we offer

Private Medicover medical care for the employee and their family
Co-financing for the sport card Multisport
Possibility to join the PZU insurance
Flexible working hours
Salary adequate to skills and experience
Co-financing for holidays
Hard and soft training, language courses

Senior Representative, Contact Center

Mastercard

Location:
United Kingdom , Harrogate

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 20, 2026

Expiration:
January 31, 2026

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