Senior Renewals Manager, 1Password

1Password

Location:
United States; Canada

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

80000.00 - 113000.00 USD; CAD / Year

Save Job

Apply Position

Job Description:

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 165,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information.

Job Responsibility:

Manage the renewal process for our high-value, complex customer accounts, including multi-product and custom contracts, to maintain and strengthen client relationships, proactively addressing retention challenges, negotiating and optimizing account value
Serve as the primary renewal point of contact, guiding customers through detailed contract discussions and Negotiation
Apply a consultative approach to proactively mitigate churn risks and identify opportunities for account growth through cross-sell and upsell opportunities
Collaborate with sales and customer success teams to align renewal timing with broader expansion strategies
Build and maintain meaningful relationships with clients to understand their needs, address concerns, and identify opportunities to provide tailored solutions that add value
Lead renewal pricing and commercial term negotiations with procurement and executive stakeholders
Strategically reduce discounting over time by reinforcing product value, aligning on outcomes, and driving toward standardized pricing and contract terms
Influence renewal and expansion outcomes through value-based communication and creative problem solving
Leverage usage analytics, customer health data, and past renewal behavior to forecast risks and opportunities
Propose tailored renewal strategies to improve retention and customer satisfaction
Work closely with legal, finance, sales, customer success, and operations to ensure smooth execution of renewals, resolution of complex contract or billing issues, and accurate forecasting
Educate customers on product value, recent enhancements, and roadmap alignment to strengthen the case for renewal and expansion
Capture and communicate feedback to internal teams to support continuous improvement
Ensure all renewal agreements are properly documented and compliant with company policies and procedures
Contribute to the refinement of renewal processes, templates, and tooling
Serve as a subject matter expert for systems like Salesforce and Gainsight, mentoring junior team members in best practices

Requirements:

4+ years of experience in renewals, account management, and/or customer success in a software or technology environment
Strong knowledge of SaaS business models, subscription terms, and recurring revenue principles
Proven experience handling complex or strategic renewal and expansion negotiations
Demonstrated success in reducing discounting, improving renewal profitability, and surfacing and influencing cross-sell opportunities
Excellent communication, relationship-building, and stakeholder management skills
Proficient in Salesforce, Gainsight and other tooling
Outstanding analytical and forecasting skills and proven ability to interpret data to drive decision-making
Demonstrated experience working collaboratively with cross functional teams

What we offer:

Health and wellbeing
Maternity and parental leave top-up programs
Generous PTO policy
Four company-wide wellness days
Growth and future
Company equity for all full-time employees
Retirement matching program
Free 1Password account
Community
Paid volunteer days
Employee-led inclusion and belonging programs and ERGs
Peer-to-peer recognition through Bonusly

Additional Information:

Job Posted:
May 20, 2025

Employment Type:

Fulltime

Work Type:

Remote work

View All Jobs In This Company

Job Link Share:

Senior Renewals Manager