Senior Renewals Manager

Senior Renewal Managers are key members of the Customer Success organization and core to the retention strategy here at Onfido. This is a highly visible and high-impact role where you will be instrumental in securing the long-term success of our strategic customer base. As a Senior Renewal Manager, you will focus on named and strategic accounts within a specific Geo. You'll be the primary commercial owner of the renewal cycle, engaging directly with customers to discuss options, address concerns, and negotiate terms and pricing. This role requires exceptional collaboration across Sales, Customer Success, Legal, and Finance teams to ensure seamless, on-time renewals and maximum customer lifetime value.