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Senior Renewal Manager

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PagerDuty

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Location:
United States

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Category:
Sales

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Contract Type:
Not provided

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Salary:

78400.00 - 107800.00 USD / Year
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Job Description:

We're seeking an experienced Senior Renewals Manager to drive successful renewals for our largest and most complex customer accounts. You'll manage a high-value portfolio of multi-business unit customers with ARR exceeding $100K, ensuring seamless renewal processes while identifying growth opportunities. You will be responsible for software renewal revenue and retention for your assigned accounts.

Job Responsibility:

  • Own the subscription renewals process for assigned customers, managing 6-month renewal cycles with accurate 3-month forecasting
  • Generate complex quotes, proposals, and renewal order forms
  • Develop and execute negotiation strategies that maximize contract value while enhancing customer trust
  • Proactively notify customers of renewals, price increases, and auto-renewals
  • Lead account team meetings, create close plans, and track action items
  • Identify and mitigate renewal risks early, developing risk mitigation plans and managing downsells and churn with Customer Success Managers
  • Drive upsells through add-ons, automation, and services cross-sells, engaging Account Executives as needed
  • Collaborate across sales operations, engineering, customer success, contracts, and legal teams
  • Manage account mergers to rationalize pricing and offers
  • Maintain accurate information in Salesforce for accounts, opportunities, contacts, renewal pipeline, and forecast
  • Identify operational improvements in renewal processes

Requirements:

  • 3-5 years experience in renewals, account management, inside sales, or Customer Success at a SaaS company
  • Track record managing high-value renewals ($100K+ ARR accounts)
  • Expert knowledge of Salesforce CRM and complex quoting processes
  • Strong understanding of SaaS pricing models and ability to articulate value
  • Excellent written and verbal communication skills across phone, email, and web meetings
  • Strong interpersonal skills with ability to build and maintain customer and colleague relationships
  • Self-motivated, organized self-starter who can work remotely and independently while being part of a team
  • Experience managing multi-business unit customer portfolios
  • Knowledge of IT operations and IT development organizations, systems, and tools
  • Experience with contract negotiations and legal requirements

Nice to have:

  • Public sector experience
  • Experience with consumption-based pricing models
What we offer:
  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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