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The Senior Remedy Database Administrator serves as the senior technical expert for Remedy design, development, and management. This position is accountable for all aspects of Remedy services, providing administration, management, and proactive monitoring of Remedy from performance and capability management perspectives. The primary focus is to ensure the performance, integrity, and security of supported databases while maintaining reliable, uninterrupted access for the customers.
Job Responsibility:
Provides administration and management of Remedy services across development, quality control, pre-production, and production environments
Performs database maintenance activities such as backup/recovery, updates to service packs and patches, and performance optimization
Ensures data recoverability by implementing a schedule of system backups and database archive operations
Performs daily, weekly, and monthly backups of the Remedy Database, its data, and hosts
Conducts periodic restoration tests of backed-up data and supports Disaster Recovery and incident response policies and procedures
Ensures the performance, integrity, and security of databases, monitoring user access and document workflow design
Maintains data standards (including adherence to the Data Protection Act) and writes database documentation, including data standards, procedures, and data dictionary definitions
Controls access permissions and privileges while developing and testing backup and recovery plans
Ensures all major database changes follow the agency Configuration Management Board (CMB) process with met milestones
Provides monthly database reports regarding SQL Server usage, uptime, and capacity to the COR/TTM
Plans daily activities within the guidelines of company policy, job description, and supervisor’s instruction to maximize personal output
Responsible for aiding in own self-development by being available and receptive to all training made available by the company
Requirements:
Must possess an active Top Secret (TS) clearance at the time of proposal submission and be able to attain Sensitive Compartmented Information (SCI) access by the issuance of the contract
Must be a U.S. Citizen
Must be willing to undergo and pass a Counterintelligence (CI) Polygraph
Must possess a MCSA: SQL Server Certification
Must possess a Security+ Certification
Must obtain/retain a government background investigation commensurate with position requirements
Possesses communication skills to effectively interface with military officials, managers, and subordinates
Expertise in Remedy/SQL database planning, architecture, design, and maintenance
Sufficient expertise in the Military Decision Making Process (MDMP), Army Intelligence, and Microsoft Office and SharePoint to accomplish assigned tasks
Results-focused mindset with strong critical thinking and analytical approaches to gather and use multiple sources of information
Bachelor’s degree in a technology-related field and a minimum of eight (8) years’ hands-on experience in Remedy administration, design, and development
OR a minimum of twelve (12) years’ hands-on experience in Remedy administration, design, and development