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Lead and enable an Agile Release Train delivering customer servicing capabilities across multiple products, channels, and journeys. Facilitate core planning and execution events and work with teams to ensure delivery commitments are clearly visualised through dashboards, providing transparency on performance against commitments to deliver. The role drives alignment between Product, Technology, Operations, and Customer Care stakeholders, and plays a critical part in improving delivery predictability, flow, and transparency across complex servicing change, while ensuring strong governance, control, and adherence to enterprise standards in a regulated environment.
Job Responsibility:
Facilitate Agile Planning and Events
Support Planning Execution
Coach Cross-Team Agile
Mitigate Risks
Stakeholder Management
Champion Ways of Working
Coordinate Interlock and Dependency Management
Optimize Flow
Metrics and Reporting
Requirements:
Proven experience in an Agile environment (e.g. Agile tools, mindset, methodology, delivery, and development), with experience in a leadership or RTE role
Demonstrated history of identifying and driving improvements, working across stakeholder teams to implement effective continuous improvement methodologies
Understanding of SAFe Agile delivery principles with formal certification preferred, such as: SAFe SPC, SAFe Agilist and SAFe RTE
Nice to have:
Validated capability leading & guiding within a release management team to manage and deliver continuous software releases, from scope definition through to live implementation
Ability to foster collaboration across teams, manage dependencies, remove obstacles, and clearly communicate and debate ideas and plans
Proven history of building trust with a team and stakeholders and driving continuous improvement towards strategic business goals