Senior Relationship Strategist

• Leads or supports client management activities with clients and prospective clients
• Responsible for the development and execution of a relationship management plan to acquire and retain clients
• Accountable for ongoing exceptional client experience
• Manages a book of business that typically consists of the largest and/or most complex and sophisticated client relationships
• May assist the directors in developing team members
• Coordinates with team to determine action plan through thorough discovery of client needs
• Consistently reviews needs assessment with clients to determine changes
• Ensures a strong client commitment and advocacy by delivering proactive and responsive service
• Holds team accountable for deliverables
• Accountable for the growth of their book of business through client expansion and new client acquisition
• Develops and executes strategies for proactively sourcing new relationships for the bank
• Owns communication and contact with existing clients to ensure expansion opportunities are captured
• Consistently seeks ways to expand his/her external network for business development
• Manages risk through appropriate client selection
• Works with risk partners to escalate client concerns
• Is accountable to partners for follow up and client communication after initial introduction
• Maintains timely, accurate and complete sales/client relationship management administration tasks
• Ensures the execution of team processes
• May train, coach and/or mentor other team members
• May participate in special projects to strengthen the overall business

• University/college degree
• Industry relevant experience is typically 8+ years
• Preferred Skills: Book Of Business, Client Relationship Building, Customer Engagement, Decision Making, Financial Analysis, Identifying Sales Opportunities
• Competencies: Customer Experience Management, Customer Service Management, Decision Making and Critical Thinking, Effective Communications, Influencing, Managing Multiple Priorities, Products and Services, Selling, Understanding Customer Needs, Value Selling
• Education: Bachelors

Masters degree, PhD, or certifications is desirable

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance
• Robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year
• Between 15 to 25 vacation days each year