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At KFH we are looking for a Senior Relationship Manager to join our Lettings Management team in Wimbledon. As a Senior Relationship Manager, you will ensure that the properties under your care meet all legal and contractual obligations whilst providing excellent customer service. You will also support the Team Leaders in embedding consistent best practice across the department.
Job Responsibility:
Handling first level complaints and resolving them without escalation
Managing property performance and reporting to your line manager
Overseeing safety inspections, maintenance requests, and contractor appointments
Conducting property visits and ensuring contractual obligations are met
Managing deposit returns, insurance claims, and legal compliance
Supporting colleagues and collaborating across departments to deliver excellent customer service
Requirements:
A proven track record in residential property management
Experience managing third-party contractors and resolving complaints
Strong communication skills, both written and verbal
IT literacy and familiarity with CRM systems
A client-focused mindset and a commitment to excellent service