Senior Regulatory Operations Manager, Cities Job at Airbnb

Senior Regulatory Operations Manager

We are seeking an operator who is exceptionally effective, entrepreneurial, coll...

Location

United States

Salary:

139000.00 - 163000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

8+ years of work experience in operations, management consulting, and/or project management in a dynamic entrepreneurial environment, ambiguous environments
Hands-on approach of getting things done with a sense of urgency and quickly adapting priorities to unexpected changes to achieve project goals and objectives
Proven track record navigating a matrixed organization and building relationships to achieve goals with cross-functional teams, including product, engineering, data science, and policy
Strong analytical skills, including creating and using data, to understand problems, communicate opportunities, and make informed decisions. SQL knowledge is a plus
Ability to make decisions balancing short-term gains with long-term strategic positioning
Excellent organizational skills with high attention to detail and quality
Excellent written and verbal communication skills, excellent presentation skills
Intellectually curious, open-minded self-starter who is comfortable with ambiguity and risk and excited by dynamic change

Job Responsibility

Lead the development and execution of successfully scaled programs across discreet compliance verticals, communicating program outcomes to leadership across Cities, Policy, Legal, and regional teams
Serve as the lead for your jurisdictions by creating an operational rhythm and managing cross-functional stakeholders, ensuring initiatives are on track, and maintaining project documentation
Analyze strategic opportunities for risk reduction across jurisdictions, partner with Engineering, Data Science, Operations, Policy and Legal to align roadmaps, and drive successful execution with measurable impact
Lead product assurance leveraging an eye for detail while keeping a global mindset
Support strategic projects to drive efficiency and effectiveness for the Operations team

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Senior Vice President, Securities Operations Manager, Markets Operations

Shape your Career with Citi At Citi, our Markets Operations teams are integral ...

Location

Japan , Chiyoda, Tokyo

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Extensive progressive experience in Equity and Fixed Income Settlements and Operations Management within a global investment bank or major financial institution in Japan, with proven leadership or managerial capacity
Deep expertise in equity settlements and products, fixed Income and investment trust fund in either or both in international markets and Japanese domestic markets
Demonstrated track record of managing complex operational environments, leading process re-engineering, and delivering significant efficiency/control improvements
Strong understanding of operational risk management frameworks and the regulatory landscape in Japan
Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint) for data analysis and presentations
Extensive experience with Back Office settlement applications
JSDA Class 1 (Sales Representative Qualification) is a mandatory requirement
Internal Control Manager (Naibu Kanri Sekininsha)
Fluent in Japanese (both written and verbal) is essential
Strong business-level English (both written and verbal) is required for effective communication with regional and global stakeholders

Job Responsibility

Lead, manage, and develop a team of Cash Securities Operations professionals in Japan, cultivating a culture of high performance, accountability, and continuous improvement
Develop and implement strategic objectives for the Japan Cash Securities Operations, ensuring alignment with global Markets Operations goals and local business priorities
Drive robust and efficient settlement and post-settlement process and controls for equity and fixed income products, including pre-matching, settlement instructions, fail management, reporting, reconciliations
Oversee daily reconciliation processes and ensure timely resolution of all breaks, exceptions, and discrepancies, while optimizing workflows to maximize Straight-Through Processing (STP) rates
Cultivate and maintain strong relationships with Japan-based Equity and Fixed Income trading desk, Sales desk, institutional clients, custodians, and external counterparties, serving as a trusted operational advisor
Own and manage the operational risk profile for the Japan Cash Securities Operations, ensuring robust controls are in place and actively monitored, with strict adherence to all financial regulations in international and Japan (e.g., JFSA, JSDA rules, BOJ guidelines), and global Citi policies
Identify, champion, and lead change-the-bank initiatives and strategic projects aimed at enhancing operational efficiency, reducing costs, and improving the control environment within the Japan Cash Securities Operations

Fulltime

Kyc Operations Senior Manager Director

The KYC Operations Senior Manager Director is a senior management-level position...

Location

United States , Jacksonville

Salary:

170000.00 - 300000.00 USD / Year

Citi

Expiration Date

June 20, 2026

Requirements

15+ years of relevant experience in Retail and Wealth Management, with deep expertise in Financial Crimes compliance and hands-on operational leadership in AML/KYC
Proven leader of large, multicultural, and geographically dispersed teams, with direct oversight of multi-country operations
Strong track record of managing complex operational environments, delivering AML production targets, and ensuring rigorous quality control across global teams
Experienced in driving large-scale transformation initiatives, including the integration of artificial intelligence and automation to enhance efficiency and effectiveness
Exceptional leadership and influencing skills, with demonstrated success in building, developing, and managing high-performing teams
Excellent verbal and written communication skills, with the ability to effectively engage stakeholders at all levels
Established ability to build and manage internal partnerships, with a track record of leading and sustaining enterprise-wide change initiatives
Highly analytical with strong attention to detail, enabling sound decision-making in complex environments
Self-driven, organized, and methodical, with a strong focus on execution and results
Collaborative team player with the ability to foster a positive and inclusive team culture

Job Responsibility

Lead and inspire high-performing KYC Operations teams within a rapidly evolving, AI-enabled banking environment, fostering a culture of excellence, accountability, and innovation
Drive large-scale transformation initiatives by leveraging artificial intelligence, automation, and advanced analytics to enhance client onboarding, due diligence, outreach, and regulatory compliance processes
Partner cross-functionally with Operations, Technology, Compliance, Risk, and Business stakeholders to modernize KYC capabilities while maintaining a robust and effective control environment
Develop and execute strategic priorities that balance risk management, operational efficiency, and scalable growth across global KYC operations
Ensure effective implementation of an operating model for capacity planning, productivity, and performance management, ensuring sustainable, end-to-end KYC processes across Citi Operations locations
Set and monitor productivity targets across all levels, driving consistent performance and accountability
Establish and continuously optimize global productivity frameworks, partnering with Business and Compliance to ensure accurate throughput measurement and alignment with regulatory and internal standards
Lead impact assessments related to technology changes, process enhancements, client implications, and risk/control considerations, ensuring seamless implementation and minimal disruption
Represent KYC Operations in senior management forums, contributing to the overall vision, governance, and strategic direction of the KYC program
Collaborate with global core functions (e.g., Re-Engineering, Business Solutions, Controls, and Business Management) on process improvements, system releases, and executive reporting

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

KYC Operations Senior Group Manager - Director

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

15+ years of experience in relevant field
Master's degree preferred
Proven experience in managing and leading large teams, including direct reports and potentially multiple sub-teams
Demonstrated ability to operate at a senior level, influencing stakeholders and driving strategic initiatives
Experience in leading and executing complex projects, particularly those related to regulatory compliance, process improvement, or system enhancements
Strong understanding of financial crime risks, including money laundering, terrorist financing, sanctions, and fraud. Ability to conduct robust risk assessments
Capacity to develop and implement long-term strategies for KYC operations and compliance
Strong analytical and problem-solving skills, with the ability to make sound decisions under pressure
Excellent verbal and written communication skills to articulate complex issues to senior management, regulators, and team members
Proven ability to build and maintain effective relationships with internal and external stakeholders, including business units, legal, compliance, internal audit, and regulators

Job Responsibility

Oversee Global Screening Operations (GSO) to manage and disposition Sanctions and Anti-Money Laundering (AML) screening alerts (real-time, batch, and re-screening) across Services, Markets, Banking, USCC, and Wealth
Direct the Enterprise-Wide Review (EWR) team to identify client profiles across KYC systems and business lines, ensuring holistic Client Due Diligence (CDD) reviews are completed for high-risk clients
Oversees the SMB KYC Name Screening Centralized unit, responsible for processing batch screening work-items within the Citi KYC system
Serve as the Senior Lead for screening operational risk management and regulatory commitments, providing global leadership for cross-sector AML programs by strengthening controls, escalating key risks, and ensuring regulatory-aligned execution for the functions managed
Lead the design and implementation of global operational capacity and productivity framework to ensure an effective and sustainable end-to-end KYC process across the KYC Business Support Unit (BSU) and ensure global compliance with KYC standards
Develop, manage, and continuously optimize productivity strategies in accordance with global standards and partner with business and Compliance to ensure throughput is accurately reflected
Work with global operational teams to set productivity targets at a global, regional, hub, satellite, team lead and individual level
Lead impact analysis assessment sessions related to technology change requirements, operational procedures and processes, Citi external clients, Business Risk and Controls, etc
Ensure adequate capacity planning/workload prioritization across Regional BSU Hubs and Satellites relative to identified targets, SLAs and Regulatory commitments and participate in management forums for establishing vision and setting management strategy relating to the KYC Program
Lead AML KYC projects and transformation programs that improve operational productivity, manage critical project activities, inter-dependencies, risk components, progress communication, coordination, and collaboration across teams / KYC commitments

Fulltime

Senior Regulatory Support Manager

The primary responsibility of the Senior Community Operations Manager in ANZ Reg...

Location

Australia , Sydney

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Project management: handling sophisticated, multifaceted projects from beginning to end. Has experience running cross-functional projects and a large, complex web of partners, powered by analytical insights
People management: A proven track record of strong team leadership and people management
Stakeholder management & communication: skills across an array of both internal and external stakeholders
exceptional written and verbal communication skills across multiple functions and teams - a natural storyteller and consensus builder
Go get it attitude: whether in a startup, bank, consultancy, or corporate setting, someone who loves inspiring change in a fast-paced environment
Regulatory literacy: Demonstrated ability to navigate complex regulatory environments and conversations
Time management: Demonstrated ability to balance competing priorities

Job Responsibility

Executional Excellence: Lead a team to deliver outstanding operational outcomes in line with agreed service level agreements, while respecting our regulatory obligations and ensuring that our team operates as efficiently as possible without compromising on quality
Ensure that the team maintains accurate records and is audit-proof. This will involve six-monthly checks of all records in keeping with regulatory obligations
Cascade regulatory insights and focus across teams in forums such as fortnightly sync and monthly business reviews
Teamwork: Continue to build the team as our scope increases across the ANZ region. As we transform a key part of our operations from an emerging team to a more mature organisation, you'll take the lead in ensuring continuous improvement as the team scales
Customer Centricity: Advocate passionately for all members of Uber's community and listen attentively to their feedback to positively influence interactions and provide actionable insights to the rest of the company that directly impact how Uber operates
Stakeholder Management: Engage strategically with stakeholders, whether it's mega-regional general managers (GMs) and function leads to influence business goals and priorities, central global teams to improve internal tools and the overall user experience, or local teams to enhance how we operate in cities in the ANZ markets
Lead Regulatory audits, such as Point to Point and Work Health and Safety, liaising with key stakeholders, including legal, Safety Ops, Operations, and GMs, as well as external stakeholders like regulatory bodies
Be the main POC and Subject Matter Expert (SME) with regulators when liaising on notifiables or RFIs, able to communicate with regulatory bodies, and answer ad hoc questions regarding operations at Uber
Problem Solving: Coordinate XFN on policy and process RFIs from regulators, including risk mitigation, safety management systems, and ad-hoc rideshare regulatory asks. Communicate this compliance with regulators using data, logic, and procedural handling
Out-of-hours contact may be required on weekends and public holidays for the submission of time-critical notifiables to regulators. Furthermore, the ability to address agent inquiries and handle escalations is expected to ensure regulatory compliance and meet SLA metrics

Fulltime

Kyc Operations Senior Group Manager

The KYC Operations Senior Group Manager a senior management-level position respo...

Location

United States , Tampa

Salary:

170000.00 - 300000.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

15+ years of experience in relevant field
Master's degree preferred
Proven experience in managing and leading large teams, including direct reports and potentially multiple sub-teams
Demonstrated ability to operate at a senior level, influencing stakeholders and driving strategic initiatives
Experience in leading and executing complex projects, particularly those related to regulatory compliance, process improvement, or system enhancements
Strong understanding of financial crime risks, including money laundering, terrorist financing, sanctions, and fraud. Ability to conduct robust risk assessments
Capacity to develop and implement long-term strategies for KYC operations and compliance
Strong analytical and problem-solving skills, with the ability to make sound decisions under pressure
Excellent verbal and written communication skills to articulate complex issues to senior management, regulators, and team members
Proven ability to build and maintain effective relationships with internal and external stakeholders, including business units, legal, compliance, internal audit, and regulators

Job Responsibility

Oversee Global Screening Operations (GSO) to manage and disposition Sanctions and Anti-Money Laundering (AML) screening alerts (real-time, batch, and re-screening) across Services, Markets, Banking, USCC, and Wealth
Direct the Enterprise-Wide Review (EWR) team to identify client profiles across KYC systems and business lines, ensuring holistic Client Due Diligence (CDD) reviews are completed for high-risk clients
Oversees the SMB KYC Name Screening Centralized unit, responsible for processing batch screening work-items within the Citi KYC system
Serve as the Senior Lead for screening operational risk management and regulatory commitments, providing global leadership for cross-sector AML programs by strengthening controls, escalating key risks, and ensuring regulatory-aligned execution for the functions managed
Lead the design and implementation of global operational capacity and productivity framework to ensure an effective and sustainable end-to-end KYC process across the KYC Business Support Unit (BSU) and ensure global compliance with KYC standards
Develop, manage, and continuously optimize productivity strategies in accordance with global standards and partner with business and Compliance to ensure throughput is accurately reflected
Work with global operational teams to set productivity targets at a global, regional, hub, satellite, team lead and individual level
Lead impact analysis assessment sessions related to technology change requirements, operational procedures and processes, Citi external clients, Business Risk and Controls, etc
Ensure adequate capacity planning/workload prioritization across Regional BSU Hubs and Satellites relative to identified targets, SLAs and Regulatory commitments and participate in management forums for establishing vision and setting management strategy relating to the KYC Program
Lead AML KYC projects and transformation programs that improve operational productivity, manage critical project activities, inter-dependencies, risk components, progress communication, coordination, and collaboration across teams / KYC commitments

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
discretionary and formulaic incentive and retention awards

Fulltime

KYC Operations Senior Group Manager

The KYC Operations Senior Group Manager a senior management-level position respo...

Location

Poland , Warsaw

Salary:

510000.00 PLN / Year

Citi

Expiration Date

Until further notice

Requirements

15+ years of experience in relevant field
Master's degree preferred
Proven experience in managing and leading large teams, including direct reports and potentially multiple sub-teams.
Demonstrated ability to operate at a senior level, influencing stakeholders and driving strategic initiatives.
Experience in leading and executing complex projects, particularly those related to regulatory compliance, process improvement, or system enhancements.
Strong understanding of financial crime risks, including money laundering, terrorist financing, sanctions, and fraud. Ability to conduct robust risk assessments.
Capacity to develop and implement long-term strategies for KYC operations and compliance.
Strong analytical and problem-solving skills, with the ability to make sound decisions under pressure.
Excellent verbal and written communication skills to articulate complex issues to senior management, regulators, and team members.
Proven ability to build and maintain effective relationships with internal and external stakeholders, including business units, legal, compliance, internal audit, and regulators.

Job Responsibility

Oversee Global Screening Operations (GSO) to manage and disposition Sanctions and Anti-Money Laundering (AML) screening alerts (real-time, batch, and re-screening) across Services, Markets, Banking, USCC, and Wealth.
Direct the Enterprise-Wide Review (EWR) team to identify client profiles across KYC systems and business lines, ensuring holistic Client Due Diligence (CDD) reviews are completed for high-risk clients.
Oversees the SMB KYC Name Screening Centralized unit, responsible for processing batch screening work-items within the Citi KYC system.
Serve as the Senior Lead for screening operational risk management and regulatory commitments, providing global leadership for cross-sector AML programs by strengthening controls, escalating key risks, and ensuring regulatory-aligned execution for the functions managed.
Lead the design and implementation of global operational capacity and productivity framework to ensure an effective and sustainable end-to-end KYC process across the KYC Business Support Unit (BSU) and ensure global compliance with KYC standards
Develop, manage, and continuously optimize productivity strategies in accordance with global standards and partner with business and Compliance to ensure throughput is accurately reflected
Work with global operational teams to set productivity targets at a global, regional, hub, satellite, team lead and individual level
Lead impact analysis assessment sessions related to technology change requirements, operational procedures and processes, Citi external clients, Business Risk and Controls, etc.
Ensure adequate capacity planning/workload prioritization across Regional BSU Hubs and Satellites relative to identified targets, SLAs and Regulatory commitments and participate in management forums for establishing vision and setting management strategy relating to the KYC Program
Lead AML KYC projects and transformation programs that improve operational productivity, manage critical project activities, inter-dependencies, risk components, progress communication, coordination, and collaboration across teams / KYC commitments

What we offer

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources

Fulltime

Senior Group Manager Agency Lending Operations

The successful candidate will be responsible for Operational Service supporting ...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Relevant senior experience in an Operational management environment, preferably with Agency Lending/Middle Office Operations experience
Experience in leading client centric/focused teams with strong background in building Service capabilities instead of query management capabilities
Experience in leading global and regional teams, across multiple time zones, including large matrix organizations
Experience in managing financials and resources associated to a global function
Problem solving, process improvement, self-starter and results oriented
Experience in dealing/managing clients whilst representing an Operational function
Local regulatory and compliance familiarity to drive processes and perform according to country procedures and standards
Strong analytical skills – the ability to analyse processes and systems, evaluate data, and identify process improvements

Job Responsibility

Service Level Compliance- 100% service level compliance across all functions, in line with both external contractual agreement as well as internal Product/Business expectation
Financial Management for ASL Client Delivery, ensuring that the department manages cost targets as well as resource management
Standardization of service offering across all Operational functions, ensuring that the Client Experience is 'One Custody' globally
Simplify technology across the group, with key focus on client query tooling and reporting
Drive Citi initiatives aimed at reducing the high level of touch points and queries within the Bank related to Custody processes
Continually review and enhance the Client Delivery processes in partnership with the Functional Heads and direct management team to drive positive client experience
Support the execution of any associated Location Strategy activities, ensuring that Operations remains fully compliant with all aspects of Send/Receive site requirements, whilst ensuring suitable training material and post go live support is robust and executed
Collaborate with the Productivity Office to assess and support opportunities to reduce inefficiency within the Function
Promptly recognize and act on gaps within the process control framework to ensure that the control steps across the lifecycle of the process are relevant, documented and understood within the process teams
Identify business opportunities to increase share of wallet

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Select Country

Senior Regulatory Operations Manager, Cities

Job Responsibility

Requirements

Nice to have

What we offer

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