Senior Regulatory Compliance Manager

• Own the Compliance Framework: Partner with the Director of Compliance to design, embed, and continuously optimise a high-impact compliance framework that guarantees firm-wide adherence to all legal and regulatory mandates
• Lead Consumer Duty Excellence: Hold the central role for ongoing oversight of Consumer Duty, actively ensuring every product, service, and customer journey delivers superior customer outcomes aligned with the FCA’s four principles
• Strategic Project Execution: Lead the full lifecycle of Compliance projects and roadmaps, driving coordination, prioritisation, and timely delivery across all business units
• Proactive Advisory: Act as an embedded compliance expert, ensuring crucial advisory support is injected at the earliest stages of key business projects and product development
• Innovate and Benchmark: Collaborate with Product teams to implement industry best practices and new ideas that enhance good customer outcomes and drive business integrity
• Policy Modernisation: Rapidly drive improvements and updates to Compliance Policies and operational procedures, ensuring they are always cutting-edge and fit-for-purpose
• Secure Firm-Wide Buy-in: Work across all functional areas to champion the compliance culture, ensuring leadership and staff fully adopt and embed the framework
• Expert Challenge and Guidance: Serve as a trusted advisor, providing incisive challenge and advice on complex areas including payment regulations, financial promotions, product governance, TCF, conduct risk, and data privacy
• Actionable Risk Reporting: Articulate key risks, issues, and strategic recommendations clearly and concisely to leadership, ensuring immediate and appropriate corrective action is taken
• Regulatory Implementation Lead: Take the lead on timely and effective implementation of all new and relevant regulations across the business

• Proven experience within regulated financial institutions, e-commerce, or high-growth FinTech environments
• Robust, practical understanding of the EU/UK regulatory framework for Payments (PSD/EMI) and/or Cards
• Demonstrated ability to thrive under pressure, expertly managing a diverse and high volume of tasks while consistently meeting aggressive deadlines
• Exceptional capacity to rapidly absorb, retain, and stay ahead of complex information pertaining to Product setups, Compliance controls, and key organisational stakeholders
• Strong affinity for data analysis and evidence-based decision-making to drive optimal compliance strategy
• Proven ability to proactively manage change and seamlessly adapt to the demands of a continuously growing and transforming business landscape
• Solid, hands-on experience in policy development, strategic implementation, and high-level regulatory advisory
• Direct experience in successfully embedding non-financial crime Compliance frameworks from a foundational, bottom-up approach
• Innate drive to continually raise the compliance bar and aggressively champion the compliance agenda across multiple, diverse business lines
• Excellent communication with a proven track of building robust stakeholder relationships and influencing outcomes at all organisational levels
• A self-starter with a strong bias for action, a dedication to taking the initiative, and an unwavering commitment to excellence and attention to detail

Flexible working options, such as flexible hours and hybrid work, to support our employees' work-life balance