Senior Regional Repairs Manager

• Oversee a team of Repair Officers, Surveyors and Senior Surveyors carrying out Responsive Repairs across the MTVH stock in the South and South London
• Manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties
• Monitor and provide reports on performance for all KPI’s with commentary to support
• Hold Operational Core Groups inviting relevant stakeholders and ensure accurate records are kept and circulated
• Take part in Strategic Core Groups putting forward recommendations
• Lead on Regional issues and ensure trackers are set up to monitor complaints both informal and formal
• Lead repair projects on Estates and include residents groups and other MTVH stakeholders as required
• Ensure budgets are monitored and controlled depending on demands and making sure that the correct budget codes are used to enable collection of service charges and insurance claims
• Promote ownership and accountability within the team
• Manage relationships and understand the requirements and contractual differences with internal colleagues/stakeholders such as Keyworker, PFI contracts, Housing, Leaseholders etc

• Strong leadership skills and background in managing a team working on responsive repairs
• Experience of Contract Management
• Experience of analysing customer feedback to achieve service improvements
• Ability to respond to customers in an effective and professional manner both on the phone and in writing

Hybrid working policy