Senior Redress Pathways and Data Job at Social Value Portal Ltd (London)

Job Description

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you'll play a key part in protecting consumers, driving economic growth and shaping the future of financial services in the UK. SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). Sitting in the Redress & Reporting Policy team within the FCA's Cross-Cutting, Policy & Strategy (CCPS) division, this role offers the opportunity to contribute to work that helps ensure consumers receive fair outcomes when things go wrong. The team leads on the FCA's redress policy framework, works closely across the organisation, supports relationships with the Financial Ombudsman Service (FOS) and Financial Services Compensation Scheme (FSCS) and oversees Claims Management Company policy. It is currently delivering a significant transformation of the FCA's complaints reporting framework, improving the quality and insight of complaints data to help identify consumer harm earlier and strengthen consumer protection. You will play an important part in delivering the FCA's redress data strategy and supporting these high-profile reforms.

Job Responsibility

Support the delivery of the FCA's redress data strategy, using data and insight to help shape policy decisions and improve outcomes for millions of consumers across the UK
Analyse complaints and redress data using tools such as SQL, Python and Tableau to identify emerging risks, trends and early indicators of consumer harm
Provide evidence-based insights that support the development of policy, including responses to emerging redress issues and new financial services
Act as a trusted data specialist, promoting effective data governance and helping colleagues improve the value, accessibility and use of complaints and redress data
Contribute to the development and maintenance of data catalogues, ensuring data definitions, lineage and documentation remain accurate and fit for purpose
Play a key role in delivering significant reforms to the FCA's complaints reporting framework, including the implementation, quality assurance and publication of complaints data
Build effective relationships with internal and external stakeholders, including the Financial Ombudsman Service (FOS) and Financial Services Compensation Scheme (FSCS), to resolve data queries and promote collaboration
Create impactful management information and present clear, engaging insights that support decision-making, shape strategy and strengthen consumer protection

Requirements

Prior experience of managing and influencing a diverse range of stakeholders at all levels, building effective working relationships to deliver business results
Demonstrable experience of analysing data from multiple sources within a regulatory, commercial, or public policy environment, using insights to support and inform decision-making
Prior experience of using SQL, Python and Tableau (or similar data analysis and visualisation tools) to extract, analyse and present data-driven insights
Effective written and verbal communication skills, with the ability to translate complex information into clear, concise messages and present professionally to a range of stakeholders
Solid understanding of the impact of regulation on consumers, businesses and the wider operating environment
Experience delivering or supporting projects that develop data products, improve data capabilities, or enhance business processes
Proven creative thinking and problem-solving skills, with the ability to identify practical and innovative solutions
Self-motivated, professional and adaptable, with a positive approach to challenges, change and evolving priorities
Demonstrated curiosity and commitment to continuous learning, with commitment to sharing knowledge and collaborating with others

What we offer

25 days annual leave plus bank holidays
Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors)
Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary
Private healthcare with Bupa, income protection and 24/7 Employee Assistance
35 hours of paid volunteering annually
A flexible benefits scheme designed around your lifestyle

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Senior Redress Pathways and Data

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