Senior Recruiter, Customer Experience

• Own full-cycle recruiting for GTM roles, like CSM and Customer Experience including senior, principal and director-level roles
• Act as a trusted advisor to hiring managers, providing guidance on role scoping, leveling, market dynamics, and hiring tradeoffs
• Partner with Customer Success, Cloud Engineering, and Sales Engineering stakeholders to deeply understand business priorities and hiring needs
• Design and execute targeted sourcing strategies
• Proactively identify, engage, and assess both active and passive candidates for current and future needs
• Manage candidate pipelines with precision, ensuring strong momentum, clear communication, and an exceptional candidate experience
• Lead offer strategy discussions, including compensation, equity, leveling, and closing, in partnership with leadership and compensation teams
• Maintain impeccable data hygiene in the applicant tracking system, ensuring accurate tracking, dispositioning, and reporting
• Build and nurture long-term talent networks for GTM talent to support ongoing and future hiring needs

• Bachelor’s degree or equivalent practical experience
• 4-7 years of full-cycle GTM recruiting experience, with direct ownership of GTM roles
• Highly process oriented - knows how to hold interviewers accountable to hiring playbooks
• Experience partnering with senior leaders and influencing hiring decisions through data, insight, and judgment
• Deep expertise in passive sourcing, including LinkedIn and other strategic sourcing channels
• Proven ability to manage multiple complex searches simultaneously without sacrificing quality or candidate experience
• Confidence navigating compensation discussions, including equity-based offers
• High attention to detail and a track record of maintaining clean, accurate documentation in an ATS
• Comfort operating with ambiguity and evolving priorities in a dynamic environment
• Startup or high-growth company experience is strongly preferred

Startup or high-growth company experience

• Restricted Stock Units in a fast growing, well-funded technology company
• Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
• Employer contributions to HSA accounts
• Paid Parental Leave
• Paid life insurance, short-term and long-term disability
• Teladoc
• 401(k) with a 100% match up to 4% of salary
• Generous paid time off and holiday schedule
• Cell phone reimbursement
• Tuition reimbursement
• Subscription to the Calm app
• MetLife Legal
• Company paid commuter benefit
• $300/month