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Senior Readiness Manager, Advisory Services

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Atlassian

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Location:
United States , Austin

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

124700.00 - 200400.00 USD / Year
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Job Description:

Our Advisory Services team combines strategic insight and technical expertise to help customers achieve their goals with Atlassian solutions. As a Senior Readiness Manager, you'll report to the Manager of Sales & Success Readiness and meaningfully contribute as a strategic partner, content creator, program owner, and mentor, driving beneficial behavioral change for our business and customers. Our team excels in designing learning programs, e-learnings, async content, and training sessions to enhance customer satisfaction and success.

Job Responsibility:

  • Lead strategic enablement activities to ensure our teams have the knowledge and tools to enhance client relationships with Atlassian solutions
  • Develop and oversee engaging learning sessions and training content in collaboration with Product, Marketing, and Sales teams
  • Identify learning needs and design tailored sessions with diverse activities to enhance the experience
  • Align product and marketing messages with advisory services strategies
  • Design project roadmaps, select methodologies, and develop contingency plans
  • Collaborate with leadership to foster a coaching culture, improving engagement across all teams
  • Uphold and share Atlassian's core values.

Requirements:

  • Bachelor’s degree required
  • 5+ years in customer-focused roles, including advisory services (or similar), with at least 2 years in enablement or training at a B2B enterprise tech company
  • Background in executive-level communication, sales enablement, facilitation, and content development
  • Experience managing executive relationships and achieving retention, growth, and profitability goals.
What we offer:
  • Health coverage
  • paid volunteer days
  • wellness resources.

Additional Information:

Job Posted:
March 19, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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