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The Senior Quality Specialist plays a crucial role in ensuring product safety, compliance, and quality across our Long Island manufacturing network. As a trusted technical partner to factory teams, you will help drive alignment with regulatory requirements, uphold Nestlé quality standards, and champion robust food safety practices. In this role, you will also serve as the intermarket supply coordinator—managing product briefs, leading issue resolution, and guiding effective complaint investigations between producing and receiving markets. You’ll be a key driver of continuous improvement by supporting defect elimination efforts and strengthening quality systems to elevate factory performance. This position is an excellent opportunity for an experienced quality professional who thrives in a fast‑paced, collaborative environment. If you enjoy influencing across functions, translating technical concepts into practical solutions, and making a meaningful impact on operations and consumer trust, this role offers a rewarding next step in your career
Job Responsibility
Serve as the Intermarket Supply complaint coordinator by supporting factories with complaint investigations and facilitating timely resolution of claims within the Complaint Handling tool
Manage producing-market inputs for Product Compliance within the Intermarket Supply Product Brief Tool
Lead and participate in cross-functional quality and manufacturing initiatives to improve Incident Management, FTR, defect elimination (Consumer and Customer Complaints), and the use of digital manufacturing tools—all with a strong focus on consumer experience and food safety
Collaborate with cross-functional partners and factory teams to identify opportunities for process improvement and defect elimination using continuous-improvement methodologies such as TPM, and Goal Alignment
Support factories in managing and maintaining quality assurance systems in full compliance with Nestlé policies, regulatory requirements, and customer expectations
Build capability by strengthening leadership and technical competencies within factory Quality Assurance Managers and their teams, fostering greater autonomy and expertise
Partner with factory teams to develop and execute implementation plans that support business and company objectives
Perform other duties as assigned
Requirements
BS/BA degree preferred in Food Science, Food Technology, or a related field, or significant relevant work experience in lieu of a degree
Minimum of 5–7 years of experience in a quality role within a manufacturing operations environment
Knowledge of FDA regulations required
Proven ability to translate technical, quality, and compliance concepts into practical application
Strong knowledge of Food Safety/HACCP, GMPs, Allergen Controls, sanitary design/controls, pest control, and food and/or dietary supplement regulations preferred
Proven project-management experience
Strong problem-solving capabilities
Statistical analysis experience preferred
Proficiency in Windows-based applications, including Word, Excel, and PowerPoint
Experience with SAP, Viva, PLM, or QMS software preferred
Demonstrated ability to thrive in a fast-paced environment with minimal supervision, showing strong leadership, interpersonal skills, and self-initiative
Excellent verbal and written communication skills
ISO 9001 Internal Auditor certification a plus
FSSC Lead Auditor training from an approved external provider a plus
PCQI (FSMA) certification a plus
Travel required: approximately 10–15% local across Long Island manufacturing network
Nice to have
Strong knowledge of Food Safety/HACCP, GMPs, Allergen Controls, sanitary design/controls, pest control, and food and/or dietary supplement regulations preferred
Statistical analysis experience preferred
Experience with SAP, Viva, PLM, or QMS software preferred
ISO 9001 Internal Auditor certification a plus
FSSC Lead Auditor training from an approved external provider a plus