Senior Quality Manager Jobs

Senior Quality Manager

City & Guilds Training

Location:
United Kingdom, Burntwood, Wakefield, Warrington

Category:
Quality Control

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Lead and develop the Centre Quality team, ensuring external quality assurance of centres aligns with City & Guilds' processes, regulatory requirements, and Centre Assessment Standards Scrutiny (CASS) strategy. Mitigate risk, deliver an exceptional customer experience, and ensure valid and reliable learner outcomes.

Job Responsibility:

Build, lead, and inspire a high-performing team to achieve department goals, deliver exceptional service, and meet key SLAs
Work with senior leadership to develop and implement the department’s strategy, objectives, and key results
Oversee risk management and quality assurance activities to ensure compliance with CASS strategy and regulatory requirements
Establish a framework for performance reviews, training, and recognition to nurture a high-performance culture
Act as a City & Guilds ambassador with key external stakeholders, including Centres, Ofqual, IFATE, and QW
Identify non-compliance issues, conduct risk assessments, and ensure necessary actions are taken to meet regulatory requirements
Successfully manage internal and external audits, ensuring compliance and implementing recommendations
Set and manage team expenditure to ensure efficient resource allocation

Requirements:

Extensive experience in quality assurance of centre assessment, including verification and moderation
Proven leadership skills, with experience in managing and developing teams
Experience in project management and leading teams through change
Financial acumen with experience in budget management
A results-driven mindset with a strong track record of performance improvements
Decision-making skills and accountability for outcomes
Strong communication skills with the ability to articulate strategy clearly

What we offer:

25 days holiday plus bank holidays
pension
private healthcare
volunteering opportunities

Additional Information:

Job Posted:
December 07, 2025

Expiration:
January 11, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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