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As a Senior Quality Engineer within PPG Industrial Coatings, you will resolve customer issues by leading a cross-functional teams to determine containment, root cause and corrective actions. You will determine gaps in process activities or product design to improve product performance. This is an onsite position at our Oak Creek, WI. facility. You will report to the Site Quality Assurance Manager.
Job Responsibility:
Work with Technical Service or Sales to understand the customer's complaints and provide regular status updates
Work with QC, Production, Engineering, Technical, and Field Teams in discussing and resolving complicated data and/or information with all levels of involved personnel
Promote team to achieve quality goals, customer complaint cycle time targets and deliver high quality 8D reports
Follow-up progress of Customer Feedback from creation to closure
Evaluate results and trends of product performance to customer standards
Support customer audits to evaluate the effectiveness of the quality management system
Support Design Owners, Subject Matter Experts, and Process Improvement experts in driving process improvements to meet customer requirements
Develop and improve processes using LEAN/Six Sigma principles
Requirements:
Bachelor's degree in a technical field or in a related discipline, or equivalent experience/combined education
6+ years of applicable experience. A combination of education and experience will be considered in lieu of experience
Ample experience with root cause and corrective action (RCCA)
Ample experience with IATF16949 Requirements or experience in Automotive Industry