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The work requires top-tier (technical) quality expert knowledge, including in-depth knowledge of Quality Management System and knowledge to drive Quality roadmaps. Provides guidance and mentorship to clusters/teams. Leads cross company technical discussions on machine level. Drives and develops training strategy. Works at sector level and/or responsible for complex suppliers. Understands the contribution of other domains to the product; operates on module level and oversees the relations on function level. Masters multiple competencies and is able to translate (internal) customer requirements into quality improvements regarding all competencies. Interacts and builds a cross sector network with relevant stakeholders in ASML. Interacts at tactical-strategic level with suppliers. Interfaces with other sectors in complex environment, may require negotiation. Manages solution focused change. Leads major quality initiatives across platforms, driving innovation and efficiency.
Job Responsibility:
Manages quality control and assurance projects, coordinating teams and applying advanced analytical methods to assess product and process quality
Leads investigations into non-conformances and implements preventive actions
Initiates process improvement initiatives and mentors junior staff in quality control, assurance & compliance methodologies
Manages training and education projects, coordinating the development of comprehensive training materials and programs
Provide specialist advice on the interpretation and application of procedures and standards, resolving complex or contentious queries and issues and enabling others to take appropriate actions
Provides guidance and coaching to junior staff in effective training delivery
Regonized as functional expert on quality in own domain and represents the organization in industry and professional forums
Deploys and adopts Q&E related procedures, standards and tools within the department
Deploys expertise related competences and actively promotes a Best-Know-Method approach
Manages data analysis projects, coordinating the collection, interpretation, and presentation of quality data
Applies advanced statistical methods to analyze complex data sets and drive continuous improvement initiatives
Mentors junior staff in effective data analysis techniques
Manages documentation and reporting projects, overseeing the creation of comprehensive quality documentation and guidelines
Prepares and presents detailed reports to senior management, showcasing quality achievements and recommending process enhancements
Manages problem-solving and root cause analysis projects across teams / cross-sector, coordinating teams to investigate and resolve significant quality-related challenges
Ensures lessons learned within teams and competences in order to build a continuous improvement culture and prevent reoccurrence of quality issues
Manages and coordinates process improvement initiatives, leading cross-sector teams to analyze and reengineer quality control processes
Applies advanced methodologies to identify and address process bottlenecks, driving continuous improvement efforts
Leads process improvement initiatives to deliver sustainable business impact
Oversees that process improvements are implemented in the organization, in process descriptions, systems and architecture
Manages customer interactions, collaborating with cross-functional teams to address intricate quality-related issues. Ensuring customer quality complaints are investigated for preventive actions
Participates in audits, addressing customer concerns, and ensuring adherence to established quality protocols
Works closely with other departments to address customer needs, and plays a role in improving overall customer satisfaction
Utilizes advanced negotiation and communication skills to exceed customer expectations and enhance satisfaction
Live the Living Quality & Excellence culture by enabling employees to own quality and creating a safe environment where employees can speak-up on Q&E topics
Actively promote/use of the Q&E Reward & Recognition program and Q&E Communication Strategy
Be an active member within the Q&E Community and related events and act as a role model within the sector/region
Builds and maintains a network of internal and external stakeholders and represents the organisation on operational and/or technical topics
Communicates with and influences internal and external parties beyond content-driven arguments. Frequently reflects on stakeholder feedback to drive a continuously improving organisation
Executes the key elements of the functional strategy through specialist expertise and insights, to ensure that the strategy meets business needs
Executes and contributes to policies, procedures, and related guidelines within the Q&E expertise to meet defined key principles and ensure compliance with external requirements
Develops and proposes annual business plans/roadmaps for a given area, department or supplier, ensuring alignment with the strategy
Translates strategic and operational targets into plans with 1-2 year horizon and is responsible for the realization of the plans within timing and budget constraints
Manage and acquire approval for planned deviations.
Requirements:
Master degree in a relevant field e.g. Quality Management, Industrial Engineering or other relevant area with deep/extensive experience
Substantial experience in Q&E expertise area (e.g. Supplier/Manufacturing Quality and/or competence area such as Lean, Six Sigma Problem Solving)
Preferably has experience in working in a global technology environment (e.g. automotive, electronics, semiconductor, healthcare)
Strong professional with execution power and 'hands on' mentality to drive and sustain changes
Proven track record in creating sense of urgence to systematically apply root cause analysis and develop solutions
Able to functionally influence, inspire and engage expertise professsionals.